A debit memo debacle

It’s been six months since you took that flight from Dallas to Greenville, SC. But what’s this? A bill from your travel agent for $404? Yes, it is. Your agent just got a debit memo from her airline and now she wants you to pay it. For one traveler faced with that problem, settling up doesn’t solve anything. When he tries to get a refund from the airline, he runs into a brick wall – and has to call for help. Will he ever see his $404 again? Find out.

Rudest flight attendants

Are the flight attendants on low-fare carriers ruder than those on network airlines? Is the service, like the amenities, no-frills?

Air Fenway

I wedged myself into the tiny seat. My knees were jammed into the back of the chair in front of me. No room for a Knee Defender. But I considered myself lucky – at least I had an aisle seat. People were standing up to food and drinks. Every now and then, an attendant would scoot down the aisles with snacks.

Who’s responsible?

Whose responsibility is it anyway to look after you when you’re away from home. Is it your corporate travel manager? Your security department? Your travel agency? Your mom?

Dead men don’t fly

When an airline says your ticket is non-refundable, does that mean you’ll never see that money again? Not if you’re flying on Northwest Airlines – and not if you’re dead. But one widow’s efforts to get the money back from Northwest hit a snag when the airline tries to issue a refund to his closed credit card. Find out what the airline definitions of “non-changeable” and “non-refundable” really are – and if Northwest makes good on its promise to refund the money to a deceased passenger.

The ‘sign here’ scam

You’ve pre-paid for your rental car, but the agent still wants to swipe your card. It’s just in case of an accident, she promises you. But when you get home, you discover your card was charged to the tune of $605, for insurance that you didn’t order. That’s the problem facing one Avis customer who rented a car in France. Can we write this one off to a language barrier – or was this motorist scammed? Plus, find out how you can make sure this doesn’t happen to you.

Playing the name game

When you buy an airline ticket on the Web, but the site gets your name wrong, what can you do to make things right? For one traveler who books a ticket to Rome through Expedia, the answer is: not much. After the site erroneously issues a ticket in her husband’s name, the best it can do is to issue a $700 credit – to him. How do you prevent this from happening to you? And will this Expedia customer ever see her $700 again?