British Airways being investigated

British and U.S. agencies are investigating alleged price-fixing by British Airways and other airlines on passenger fares and fuel surcharges, BA said Thursday.

Help! My SUV was downgraded

When Chip Joseph rents a full-size SUV for his Costa Rican vacation, it’s not just for show. He needs the room for himself and four other companions. But when he gets to the car rental counter, the only SUVs are the compact ones. Joseph has to rent another car at nearly twice the price. Is Travelocity responsible for the mix-up?

Nearing Midway, pilots worried about landing

The pilots of the Southwest Airlines jet that skidded off a snowy Chicago runway and killed a boy last December worried that it wasn’t safe to land and thought about diverting to another city, a transcript of the cockpit voice recorder shows.

Airports make a clean sweep of their restrooms

Looking to boost customer satisfaction, airports are upgrading the quality of their restrooms. “Restroom cleanliness is always one of the top five drivers of customer satisfaction,” says Lysa Scully of the Port Authority of New York & New Jersey, which operates the three major New York City-area airports.

Granny isn’t exactly sleeping

What happens when someone dies on an airplane or while away on a trip? Are the airlines required to carry the body back home? Does it cost extra to transport corpses in the cargo hold? Does the airline refund the money for the unused seat? How do you get a bereavement fare? Inquiring minds want to know.

Small airports get help as big terminals suffer

Last year, passengers at Kahului Airport in Maui, Hawaii, breezed through some of the fastest security lines in the nation. Meanwhile, in Orlando, travelers stood in lines that exceeded federal waiting-time goals every day. Even so, in July 2005, the Transportation Security Administration increased the number of security screeners at smooth-running Kahului by 26%.

Cruising Alaska in style

Alaska’s Inside Passage is an awe-inspiring spectacle of nature, with glaciers, snow-capped mountains, soaring eagles, humpback whales, gold rush towns, Russian intrigue and Native American legends. You see it all from the comfort of the Regent Seven Seas Mariner.

With price of gas, upgrade is a downgrade

With price of gas, upgrade is a downgrade — Until this year’s spike in gas prices, frequent traveler and car renter Mike Josephson never minded getting a free bump to a bigger model. Now, it’s a different story.

Secure Flight program may finally take off

The government’s long-delayed effort to improve background checks of airline passengers is moving ahead after years of floundering, a congressional investigator told lawmakers Wednesday.

Honeymoon washout

Andrea Hindman’s honeymoon cruise is sunk when Hurricane Frances strikes. To make up for it, Carnival offers a partial refund and half off another sailing. But then another storm hits — and her cruise line reneges on the discount offer. Is the honeymoon over?