Chinese government tells airlines: “Improve customer service — or else”

Perhaps the FAA should consider hiring China's deputy head of the civil aviation regulator, Yang Guoqing. When passengers get unruly and riot, he places the blame squarely on poor airline customer service.
By |July 31st, 2008|Today|1 Comment|

Backroads of Spain

My favorite times in Spain have been on backcountry drives of discovery. Madrid, Barcelona and Seville are modern, sleek and efficient. The Costa del Sol is packed with beachgoers and high-rises lining endless sand. But only a few kilometers away, around the knoll, down a river, the Old World heart of Spain still beats.

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By |July 31st, 2008|Ads|Comments Off|

“Our federal approach to transportation is broken”

America's transportation network is broken. Now what? Transportation Secretary Mary Peters thinks she has the answer. Late yesterday, she unveiled a new plan to "refocus, reform and renew" the national approach to highway and transit systems.

After years of airline subsidies, how about a payback for taxpayers?

Taxpayers have been subsidizing the airline industry since its inception. Now, three non-profit organizations have put together a report that details a litany of airline subsidies from low-cost loans to pension guarantees and offer proposals about how the airline industry can repay taxpayers.

Questions raised by AA’s JFK checked-baggage chaos

Airlines are on a slippery slope with baggage fees. Now that it is becoming more commonplace to charge for checked luggage, what is going to happen when something goes wrong?
By |July 31st, 2008|Today|4 Comments|

Pursuing Passengers’ Bill of Rights is a waste of time and money

Monday, July 28, was not a fun day to be an airline passenger departing from virtually anywhere in the northeastern U.S. So much so, that some of the long airline delays even made news headlines, as in the case of from JFK to Las Vegas.
By |July 31st, 2008|Today|3 Comments|

Double-booked at the Days Inn

Chan Hoe Yip booked a room in Bakersfield, Calif., and Williams, Ariz., through the Days Inn Web site. Then again, maybe he didn’t. The reservation ends us being two nights in Bakersfield and none in Williams, and now Yip is being told there’s no refund for the extra night. Is Yip the victim of a bad Web site?

Best price guarantees are just about useless

When an airline or a hotel says they have a "Best Price Guarantee" hold onto your wallet. We have detailed the problems with airline "guarantees" and now new research shows that hotels are failing with their "guarantees" as well.

Is Delta’s $50 second-bag-charge a better way?

With the airlines baggage charges in disarray and the major airlines in a rare divergence when it comes to a basic costs, Delta's shocking increase in their 2nd-bag-charge might be a more reasonable path than the American/United/USAirways group with their $15 first-checked-bag charge.