Charged for a movie I never watched

There’s a $24 charge for two movies on Keeley Hozjan’s hotel bill. Movies that were never ordered or watched. Although the hotel promises an investigation, the charge shows up on Hozjan’s credit card only a day after checkout. What gives?

Southwest: today’s frill airline

As a travel agent for over 25 years, Janice has not always been a Southwest fan. They can’t be ticketed like other airlines, their reservations usually require a phone call and they don’t interline. But today, Southwest is the frills airline.

These guys have the coolest job in the airline industry

With most of the Midwest and the entire Northeast of the United States experiencing winter weather alerts today, it only seems fitting to pay our respects to one of the daily unsung heroes of the air travel experience: the de-icers.

Excuse me while I rant about these hotel shortcomings

I’m just back from a five-day road trip, and my inner curmudgeon is on a rant. Whether I’m staying at a cheap no-frills motel, a fancy-schmancy inn, or a five-star resort, what I seek in a room — beyond cleanliness and a good mattress — is simple.

Airports testing radar that can spot birds

Several of the nation’s busiest airports will soon begin testing radar systems that can track flocks of birds and assist pilots in avoiding the type of collision that brought down US Airways Flight 1549.