Travelocity’s Mahl: “In a perfect world, a guarantee like ours wouldn’t be necessary”

Ginny Mahl is Travelocity's vice president of sales and customer service -- the woman behind the online travel agency's vaunted Travelocity Guarantee. I asked Mahl about getting the best customer service from a travel Web site, and how her company is doing its part.

ACLU joins the fight against warrentless laptop searches by Customs and Border Protection

It has been about a year since we first heralded the beginnings of laptop searches by Customs and Border Patrol (CBP) officers. The American Civil Liberties Union (ACLU) has just filed a Freedom of Information Act (FOIA) lawsuit to learn how the agency’s policy has impacted the civil liberties of travelers.

By |August 28th, 2009|Today|8 Comments|

Allergy-proofing your cruise

If you're one of the 50 million Americans who suffer from some sort of allergy, there are ways to make your next cruise vacation easier on the sinuses. If you have allergies or asthma, planning before you cruise can help keep sneezes, sniffles, wheezing, and attacks under control while sailing the seas.

What we’re reading: Fountainebleu battling creditors, Las Vegas restaurant week, AA to replace Sabre

Miami Beach Fontainebleau is facing bankruptcy. Las Vegas serves up its restaurant week offerings. American Airlines abandons Sabre, kinda.

Why are airlines raising baggage fees? Because we pay, and here’s why …

US Airways raised its baggage fees yesterday, setting off what's sure to be another round of me-toos from its competitors. Luggage fees are almost pure profit, and because there's almost no pushback from passengers, carriers are getting away with these new surcharges.

Strange travel news: Politeness at our borders, talking trash cans, trashy research

A Canadian man was pepper sprayed because he wouldn't turn his car off at the border when order to by a border guard. He wanted the guard to say please. The guard spayed him. Finnland has talking trashcans...what will they think of next. Finally, a Hawaiian hotel used trash to measure spending.
By |August 27th, 2009|Today|6 Comments|

Top 50 Labor Day destinations according to Priceline

Priceline has just released their list of the Top 50 Destinations for Labor Day 2009. This is compilation based on actual bookings through priceline.com. That makes this list different from surveys that focus on future plans. This survey is based on future bookings of tens of thousands of travelers.
By |August 27th, 2009|Today|5 Comments|

Where are U.S. airline H1N1 flu policies? They can start by waiving change fees

We're barely into back-to-school season and already the worrisome stories are circulating. A USA Today story recently estimated as many as half the U.S. may end up infected with H1N1 aka "swine" flu.
By |August 27th, 2009|Today|8 Comments|

A bankrupt airline ruined my honeymoon

Even though Kim Ryan's airline just went out of business, her online travel agent assures her she'll still be able to fly to Hawaii for her honeymoon. But that doesn't happen. She's forced to buy a new ticket and spend an extra night on the island, and now the travel agency is dragging its feet on a refund. Can this honeymoon be saved?

What we’re reading: AA retires A300 jets, FAA investigates Southwest repairs, ALPA says lithium batteries can cause fires

American Airlines has decided to retire its A300 jets after 21 years of service.