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“Misunderstanding” leads to partial hotel refund after volcano

And the volcano stories just keep on coming. Earlier this week, wrote about a couple stranded in Portugal. Today let’s turn to a hotel guest.

Before plunking down co-pay money, read this first!

Co-pays. Airlines love them. Passengers hate them. Basically, it means that after frequent fliers have plunked down hard earned miles for an upgrade, they need to pay cash money too. They're not always such a good deal.
By |April 30th, 2010|Today|1 Comment|

United and Continental to announce merger

As we, and half of the airline reporters, have posited, Continental and United Airlines are getting ready to announce their engagement. It happened quickly as we suggested it might in an earlier column. These two airlines had already tried each other on for size about two years ago.
By |April 30th, 2010|Today|15 Comments|

What we’re reading: FAA looks at Bombardier, re-engining may be a problem, JAL restructures

US seeks Bombardier Q400 fixes, Airline doubts engine fixes, JAL restructures routes

One captain’s war for an airline ticket refund

Capt. Wilson L. Dos Santos is stationed in Iraq, but last month he clicked on Priceline to buy a ticket for his mother to fly from Boston to Fort Myers, Fla. When he realized he’d booked the wrong airport — he should have sent her to Tampa, instead — he tried to cancel the first ticket and bought a second one.

US Airways’ CEO Parker: More consolidation coming to legacy carriers

This week has been bittersweet for US Airways. They started off announcing the break off of merger talks with United Airlines that they never admitted having then released their first quarter financials that showed hopeful improvements. As Doug Parker, the US Airways CEO spoke before their media day gathering of travel writers, he reiterated consolidation, consolidation, consolidation.
By |April 29th, 2010|Today|2 Comments|

Air Canada: “No credit? No food.”

Air Canada has joined in the "cashless" craze, except that the Canadian flagship carrier has gone further. Their version could make travel for some people very difficult indeed.
By |April 29th, 2010|Today|12 Comments|

US Airways continues its relentless climb in DOT’s quality ratings

The airline that only three years ago was considered by many to be a basket case has continued its climb in DOT's quality ratings. From being rated last only three years ago, US Airways has climbed to #2 among legacy carriers and #5 among America's top 10 airlines.
By |April 29th, 2010|Today|4 Comments|

What we’re reading: Southwest fined $200,000, CO to manage in UA merger, Boeing delays 787 parts

Southwest fined $200,000, UA-Continental merger could be bad for Airbus, Boeing delays 787 parts shipment

Airline consumers need total price transparency

There is a battle brewing between airlines and their main GDS distribution systems. There are two main facets to this struggle. Airlines don't want to pay anyone any commissions for any transactions (their intent is to have sales agents pay them for access to fares) and they want to keep fees hidden from consumers and maintain control of prices, doling them as out, as needed by consumers, rather than allowing a robust competition between airlines on total cost.
By |April 28th, 2010|Today|2 Comments|