Case dismissed: They towed my car and now they’re threatening me

Clare Koebert was looking forward to seeing the sights in Chicago last summer. She’d rented a car with her husband and made the 12-hour drive from the Philadelphia suburbs. Instead, she got an unwanted lesson in Chicago’s infamous bureaucracy — and, she says, in its unfair judicial system.

Airlines determined to keep hiding fees

The airlines seem to be intent on keeping travelers from being able to compare the full cost of travel. Somehow they feel that not allowing consumers to compare costs to fly, including ancillary fees, is the right way to go. They are flouting the new DOT disclosure rules on their websites and airlines are fighting the coming rules in court as well.
By |August 31st, 2011|Today|3 Comments|

What we’re reading: Sports board Virgin America, 360 degree photo app, things to do during Vegas layover

Sports board Virgin America, Jetsetter's new app, things to do during a Vegas layover

Smithsonian Marks Sept. 11 anniversary with unique display

Fresh from the Smithsonian Institution, this notification of a new display of objects collected regarding a remembrance of September 9/11. This will be a short display only lasting until September 11th at the National Museum of American History.
By |August 30th, 2011|Today|2 Comments|

How to protect your luggage from being pilfered

Philip Bramson’s iPod vanished from his checked luggage on a recent flight to Mexico, and recovering it seemed impossible. “It was hidden in my luggage, so it could only have been seen through the X-ray or a pretty thorough search,” he says. “The only place this could have happened is during the luggage handling in JFK. There was not enough time in Mexico between when we landed and I was given my luggage.” It’s an awful feeling when you open your suitcase after a long flight and notice that something’s missing. But it doesn’t have to happen to you. Last month, after I explored the extent of an airline’s liability when it comes to lost luggage — which, sadly, isn’t much — many readers asked for tips on how to avoid having their checked bags targeted. I’m happy to help. The best way to keep your valuables away from a thieving TSA agent or airline employee is to not check a bag, of course. It deprives the agent of an opportunity to enrich himself, and the airline of a $25 checked luggage fee, which it shouldn’t be charging in the first place. But that’s not always possible. People fly with stuff. They can’t — or don’t want to — carry it all on the plane. Robert Siciliano, a security consultant, said if you must check a bag, try something downscale but solid. Thieves don’t like cheap luggage, because they assume the contents are worthless. And, “hard-back luggage can’t be cut with a razor,” he says. Another tactic: the disguise. It works for Renee Fredrickson, a psychologist from Minneapolis, who often checks luggage with valuable contents. One time, she accidentally left more than $5,000 in her checked bag. It was returned to her with every penny. “It was in a canvas bag with the name and logo of my son’s preschool on it,” she recalls. “Now I use pink or purple luggage when I travel, unless I’m being met at the airport by another professional. Why not exploit cultural misperceptions?” Pack right, too. Some travelers wrap their bags in duct tape, which makes it practically impossible for anyone (including, alas, the owner) to access its contents quickly. You can hire a professional to do that. A company called Secure Wrap, which operates mostly in Latin America and the Caribbean but also has locations at Houston’s Intercontinental Airport and JFK, will cocoon your checked bag in clear plastic for a small fee. Ann Lombardi, a travel agent from Atlanta, uses two different-colored metal bread package twisties, with each pair twisted tightly and looped through the zipper holes of her small suitcase. “Maybe I’ve just been lucky, but so far, no one has ever tampered with my luggage during my travels to almost 90 countries over the years,” she says. What’s inside is just as important as the exterior, says Bill Horne, a consultant in Boston. If someone opens your bag, you want to give that person a reason to close it quickly. He uses his son’s toy sheriff badge and an ID card from a company he no longer works for. “The badge has a distinctive design which looks like a real law-enforcement shield on an airport X-ray, thus discouraging collusion between X-ray attendants and baggage handlers,” he told me. “Even if the bag is opened, a sneaky thief doesn’t have time to read the ID card, and the badge creates a visceral impression of big trouble that will motivate a dishonest baggage handler to close the bag back up and move on to the next one.” How clever. TSA-approved locks, offered by numerous luggage manufacturers, are another option, but only if you trust the TSA. Remember, TSA agents have a master key that lets them access your valuables instantly. But the real solution to this problem isn’t subterfuge or packing an airtight suitcase. It is instead stopping baggage handlers and security officials, both here and abroad, who like to help themselves to your personal belongings. That could take some effort. Although the TSA insists it has a “zero tolerance” policy on theft (um, show me an organization that publicly admits to tolerating theft) and goes to great lengths to point out how infrequently its agents are caught stealing, the agency charged with protecting the nation’s transportation systems has been in the news with some regularity because of dishonest employees. Just this summer, TSA agents made headlines for stealing cash from bags in Newark, swiping laptops from luggage in Orlando and taking $22,000 worth of watches from suitcases in Los Angeles. But the TSA isn’t the real culprit as I see it. After all, you entrusted the airline, not the government, with your bag. I suspect the only way anything will ever get fixed is if we make airlines pay for every single one of those misplaced bags. And I’m not talking about some wishy-washy international treaty that lets them off the hook for everything but lost luggage. I mean rules with real teeth that say to the airlines: If you force us to pay $25 to check a bag, and something happens to it when it’s in your care, you are responsible. By the way, Bramson’s story had a happy ending. I advised him to fill out a claim form immediately with his airline. He did, and after several e-mail exchanges and sending a receipt for the pilfered gadget, his iPod was replaced.

What we’re reading: AA turndown service, 737 re-engine plan moves forward, free things to do in Vegas

AA turndown service, 737 re-engine plan moves forward, 5 free things to do in Vegas

Stranded in a storm — why a travel agent might be your best chance to get home

All U.S. domestic airlines, eventually, ended up offering waivers to change flights this past weekend with Hurricane Irene. In many cases, travelers had no choice — their flights were canceled. Some of those flights were automatically rebooked, sometimes not.
By |August 29th, 2011|Today|17 Comments|

Essential for cruising: planning, flexibility, persistence, insurance

This past week, Hurricane Irene played havoc with cruise ships in the Caribbean, but there are many more reasons for cruise cancellations, early sailings, dropped ports and new port destinations than weather. Ned Levi reviews many of the potential problems of cruising and what you need to do to prevent or deal with them.
By |August 29th, 2011|Columns|15 Comments|

What we’re reading: ANA names first 787 routes, making iPhone photos spectacular, why some airports are more expensive

ANA announces first 787 routes, making your iPhone pictures spectacular, why certain airports are more expensive

Weekend what we’re reading: Russians look at space hotel, DHS proposes secret citizen database, worst U.S. airport for delays

This weekend we take a closer look at the planned Russian space hotel and their new shuttle that will replace the one we are abandoning, a proposal for a new DHS citizen database and Newark Airport delays.
By |August 28th, 2011|Today|3 Comments|