Who’s responsible for my missed connection?

Jeff Emerson missed his flight from Minneapolis to Washington last month. He didn’t make his connection to Addis Ababa, Ethiopia, and didn’t arrive as scheduled in Kilimanjaro, Tanzania, where he was supposed to start work as a summer volunteer.

Gallup, New Mexico — Trains, cowboys & Indians, hot-air balloons and Rte. 66 neon

Gallup, Mew Mexico, is a city of throwbacks. Route 66 runs right through the town, with its left-over flickering neon lit motels. About a hundred trains still rumble through town every day. The El Rancho Hotel stands open for business as it did in the days of John Wayne. Richardson’s Trading Post flogs authentic Navajo rugs and jewelry, guns and clothing, and acts as the pawn shop for locals as it has for about 100 years.

6 airline passenger rights that didn’t exist last year

Over the past three years, passenger protections have slowly but surely made their way through the rulemaking process in Washington, DC. New tarmac-delay rules have been instituted and have eliminated much of the tarmac-delay issues. But, the Department of Transportation (DOT) didn’t stop there. The last of the most recent rules are coming into effect. These new rules, six of which are listed below, have changed the landscape of passenger protections.

Committee chartered by Congress focuses on consumer aviation protections

The Advisory Committee on Aviation Consumer Protections (ACACP) meets for the first time today. This committee is charged with assessing how well the Department of Transportation (DOT) is enforcing current consumer protections and recommending new consumer protections. Reporting to the Secretary of Transportation and through his office to Congress, this committee brings aviation consumer protection to the highest levels.

Hackers go phishing for AA customers

As Americans lead increasingly online lives, “phishing” is unfortunately increasing as well. While there are different forms, a simple explanation of “phishing” is a fraudulent email intended to get the recipient to turn over personal information, which can then be used for a variety of treacherous perfidies — none of them good.