American Airlines has been making plenty of news lately, but for all the wrong reasons.
Officially, nothing is wrong. Unofficially, a labor dispute has resulted in an increase in delays and cancellations. Crews are filing additional maintenance requests and a far greater number of pilots are calling in sick.
USA Today reported that at one point last week over half of American’s flights were late and 310 flights last week were canceled.
What we’re reading: Baby-free quiet zones, ATC changes at O’Hare, passengers restrain unruly traveler
The Department of Transportation (DOT) has long been an outlier in the world of general consumer protections. Prior to Secretary of Transportation Ray LaHood’s proclamation that DOT had enough of the delays that the airlines continued in dealing with tarmac delays, the only consumer issues covered by DOT were denied boarding compensation (bumping) and lost luggage rules. Otherwise, customer service was the province of the airlines themselves.