If you love the TSA, read this story

At a time when the federal agency assigned to protect America's transportation systems can least afford it, there was another dust-up involving a young passenger — this time to Lucy Forck, a three-year-old with spina bifida flying to Disney World with her family.

What we’re reading: Ryanair to appeal Aer Lingus ruling, FAA disputes 787 test reports, customer service in Japan

Ryanair to appeal Aer Lingus ruling on merger, FAA disputes 787 test reports and plans for test flights, great customer service in Japan
By |February 28th, 2013|Today|1 Comment|

On United, a delayed outbound flight leads to a canceled return

All the special attention in the world for this very frequent flier wouldn't have averted a near disaster on her return when her flight from Europe was accidentally canceled.
By |February 27th, 2013|Today|8 Comments|

What we’re reading: New lounge at JFK, guaranteed travel weather, United delays Denver-Tokyo flight

New lounge for JetBlue at JFK, guaranteed travel weather may be possible, United delays Denver-Tokyo flight because of 787 problems
By |February 27th, 2013|Today|1 Comment|

Are airlines bending the truth about weather delays?

A few minutes after Michele Loftin's recent commuter flight from Sacramento to San Francisco pushed back from the gate, it made an abrupt U-turn and returned to the terminal. A United Airlines crew member told passengers that the aircraft's de-icer test had failed, and the airline eventually canceled the flight.
By |February 26th, 2013|Today|2 Comments|

What we’re reading: Frontier leaves Expedia, wheelchair abuse at airports, before they were airports

Frontier no longer on Expedia, abuse of wheelchairs at airports, before they were airports

Is it time to bring wireless services to the US national parks?

The US National Park Service (NPS) is under growing pressure to provide WIFI and cellular services for park visitors, at least, in the developed areas of the national parks, roads, and trailheads. Ned Levi discusses the pros and cons of the NPS installing these services.
By |February 25th, 2013|Columns|21 Comments|

What we’re reading: Caesars new resort fees, TSA screening leaves 3-year crying, lawsuits add to Carnival’s woes

Caesars to start charging resort fees, TSA screening leaves 3-year old in tears, Triumph lawsuits add to Carnival woes

Sunday musings: Leno spoofs merger, Florida’s illegal tourist drivers, redeeming miles gets very taxing

The Tonight Show leaves its audience and the announcer laughing with their spoof about the AA/USAir merger. Florida's law creates a tsunami of illegal drivers. What will insurance companies do? Finally, we take a look at the amazing amount of taxes and airline-imposed fees being added to frequent flier tickets.
By |February 24th, 2013|Today|7 Comments|

Ugandan people — simple, struggling, smiling

Relaxing in a hot shower, walking to a nearby market to buy meat or strolling through a village may seem like commonplace occurrences. But in the African country of Uganda, these experiences are likely to be unlike life as you’re used to living it.