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What to do when you get dumped by your travel company

Barry Shiller’s vacation rental owner got a better offer just before he checked in. And suddenly, his family had no place to stay for their theme park vacation this spring.
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    When should you have reservations about your hotel reservations?

When should you have reservations about your hotel reservations?

When it comes to booking a hotel online, what you see isn’t always what you get. Especially when you discover you are dealing with a third-party site that looks like a hotel site.

Want to take a picture on the plane? Read this first

Next time you’re tempted to take a snapshot of an interesting cloud formation or your seatmate sprawling into your personal space on a plane, think twice.
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    Forced to return his Avis car to another location — what’s with this extra charge?

Forced to return his Avis car to another location — what’s with this extra charge?

An Avis customer was charged an extra $958 just because he dropped the car off at another location? That’s a little bit steep, don’t you think?
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    The death of a customer doesn’t guarantee survivors a refund

The death of a customer doesn’t guarantee survivors a refund

Sometimes, even death can't get passengers out of cancellation fees. If you are planning to die, some say, "Buy insurance."
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    The incredible but true story of how hotels became vacation-rentalized

The incredible but true story of how hotels became vacation-rentalized

Want a hotel that feels like home? So did Kristin Stallings when she recently looked for accommodations in Florida to celebrate her wedding anniversary.

A small, pricey room, where everything felt “smashed together,” wasn’t at the top of her list, says Stallings, a loan risk analyst from Houston.

“I remembered how much I dislike middle-of-the-night door slamming, loud hallway discussions and noisy neighbors,” she adds. “More than once I’ve had to request a new room due to noise.”

No more lost luggage? It’s not science fiction

Lost items are a top annoyance on the verge of being eliminated, according to technology experts. Tracking technology is changing the world of lost and found.

Beware of travel industry doublespeak

Airlines, car rental companies, hotels and cruise lines are using doublespeak to push their own agendas. Whatever these companies claim is for our own good, is for their.

Should airlines be re-regulated?

Soaring airfares and passenger discontent are stoking the long-dormant embers of regulation in Washington. Last week, a prominent airline-traveler advocacy organization call for DOT regulation.

Uh-oh! Hotel resort fees are on the rise

Don't look now, but those reviled mandatory resort fees are on the rise — and in places you might not expect.