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The online-travel soap opera — and what it means to you

For the average traveler, it’s hard to figure out whether these sales mean anything at all. So what if Expedia bought its former rival? And does it really matter who owns Orbitz?
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    Does this blizzard expose the travel industry’s cold heart?

Does this blizzard expose the travel industry’s cold heart?

Travel companies shouldn't wait for a reason to show compassion. Every day should be a snow day. Why? Because it's right.

Economy class gets an upgrade – or is it a downgrade?

Not all upgrades are the same. In fact, Alaska’s and Delta’s are worth closer looks, because they offer dramatically different visions of air travel in 2015.

Oh, you want a comfortable airline seat? That’ll be extra

Bob Bradenbaugh thought he'd booked an economy class seat when he flew from Miami to Barcelona on American Airlines recently. It turns out he'd only bought half a seat.

How refundable are airline fees? Not so much

Christopher Elliott looks into whether airlines are refunding extra fees when the service is not used by the passenger. Not very often and with difficulty.
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    What can a Benedictine monk teach United Airlines about customer service? A lot

What can a Benedictine monk teach United Airlines about customer service? A lot

United Airlines is no stranger to bad customer service, but their stranding of a Benedictine monk in Malawi and the struggle that followed to fly him back to New Mexico provoked a thoughtful response from the order.

Should car rental companies profit from toll roads?

Automatic tolls are everywhere it seems these days and if travelers don't have the proper transponders they get whacked with collections and fines. If driving a rental car, watch out for additional fees.
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    Warning! Dropping off your rental car doesn’t mean you’re off the hook

Warning! Dropping off your rental car doesn’t mean you’re off the hook

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374. There is more to the story.

Solving the credit card “hold” mystery

Christopher Elliott takes on the mystery of the credit card "hold" at many hotels and rental car companies. Many times you never see the charge; others, you see once, then you don't.
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    Federal government wraps up quiet year for traveler protections

Federal government wraps up quiet year for traveler protections

Government fines against airlines for consumer rule violations are on track to hit a six-year low — $4.5 million less than last year.