Should the government regulate loyalty programs?

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. The DOT IG is investigating the issue.

Seated next to a pooch on a plane? Too bad

Some airline passengers are more equal than others, as Michael Morris found out when his daughter and 2-month-old granddaughter visited him from Los Angeles this summer.

Four years later, did Google kill flight search?

When David Sun needs a cheap ticket, he Googles it. When James Pillow wants to fly somewhere, he doesn’t.

Who is responsible for your flight delay?

New research points the finger at passengers (other passengers) as the cause of many airline delays. Sometimes airlines may be at fault. You think?

Are cruise lines doing enough to protect their passengers?

Despite an industry effort to regulate itself, consumer groups are asking the government for tougher rules that would ensure them safer passage.

Airlines sue travel clubs for appropriating logos

The reality is that these types of travel clubs are sophisticated and highly profitable to their owners, but risky, if not foolish, investments for most people.

Are airlines profiting at your expense?

Why are airlines raking in record profits? Maybe they’re monetizing your personal data without your explicit consent. Or, is it the fees?
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    When you’re traveling, a picture can be worth a thousand dollars

When you’re traveling, a picture can be worth a thousand dollars

Car rental companies are more vigilant than ever about collecting damages from customers, so are hotels,

The travel industry cracks down on smokers

Whether you use tobacco products or not, you have to know about these new problem areas. Or, your vacation can go up in smoke.

Cruise lines take a hard line on refunds

Tragedy struck just as Ira Birnbaum and his wife prepared to set sail to Alaska on Norwegian Cruise Line. His mother died. The cruise line didn't care. At all.