Not all upgrades are the same. In fact, Alaska’s and Delta’s are worth closer looks, because they offer dramatically different visions of air travel in 2015.
Bob Bradenbaugh thought he'd booked an economy class seat when he flew from Miami to Barcelona on American Airlines recently. It turns out he'd only bought half a seat.
Christopher Elliott looks into whether airlines are refunding extra fees when the service is not used by the passenger. Not very often and with difficulty.
United Airlines is no stranger to bad customer service, but their stranding of a Benedictine monk in Malawi and the struggle that followed to fly him back to New Mexico provoked a thoughtful response from the order.
Automatic tolls are everywhere it seems these days and if travelers don't have the proper transponders they get whacked with collections and fines. If driving a rental car, watch out for additional fees.
Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374. There is more to the story.
Christopher Elliott takes on the mystery of the credit card "hold" at many hotels and rental car companies. Many times you never see the charge; others, you see once, then you don't.
Government fines against airlines for consumer rule violations are on track to hit a six-year low — $4.5 million less than last year.
When DOT fines airlines for tarmac delays, why isn’t the money awarded to the passengers who sat on planes for hours before taking off?
If fuel prices are so low, why are air fares so high? And will prices ever return to Earth? They’re simple questions with complicated answers. But holiday travelers would like to know.