For the average traveler, it’s hard to figure out whether these sales mean anything at all. So what if Expedia bought its former rival? And does it really matter who owns Orbitz?
Travel companies shouldn't wait for a reason to show compassion. Every day should be a snow day. Why? Because it's right.
Not all upgrades are the same. In fact, Alaska’s and Delta’s are worth closer looks, because they offer dramatically different visions of air travel in 2015.
Bob Bradenbaugh thought he'd booked an economy class seat when he flew from Miami to Barcelona on American Airlines recently. It turns out he'd only bought half a seat.
Christopher Elliott looks into whether airlines are refunding extra fees when the service is not used by the passenger. Not very often and with difficulty.
United Airlines is no stranger to bad customer service, but their stranding of a Benedictine monk in Malawi and the struggle that followed to fly him back to New Mexico provoked a thoughtful response from the order.
Automatic tolls are everywhere it seems these days and if travelers don't have the proper transponders they get whacked with collections and fines. If driving a rental car, watch out for additional fees.
Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374. There is more to the story.
Christopher Elliott takes on the mystery of the credit card "hold" at many hotels and rental car companies. Many times you never see the charge; others, you see once, then you don't.
Government fines against airlines for consumer rule violations are on track to hit a six-year low — $4.5 million less than last year.