Bus companies struggle with service slips and growing pains

It’s hard to think of a mode of transportation that generates fewer complaints than the bus, except maybe walking. But that was little consolation to Julia Ullman when she traveled from Madison, Wis., to Chicago on Greyhound recently. Make that, was supposed to travel. Ullman arrived at the bus stop at the scheduled time and […]

Is searching for "deals" taking the joy out of anticipating travel?

Getting there is half the fun. The other half? For many travelers, it’s finding a deal. Planning an upcoming vacation can offer entertainment for months, whether it’s looking at guidebooks and online views, or imagining yourself on a beach or being pampered. But too many travelers are spending their pre-trip time not with happy anticipation, […]

Are airlines about to charge your kids more?

If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect. True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two […]

No more lost luggage? It’s not science fiction

Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins. Collins, a flight attendant based in Chicago, left his iPad on a recent flight. He had tagged it with a $25 device called Tile that emits a wireless signal […]

Beware of travel industry doublespeak

It’s for your own good. Travelers are hearing these words more often than ever, and they are being applied to increasingly unwelcome scenarios. The latest example: being unable to access WiFi in your hotel without incurring an added charge. In August, the American Hotel & Lodging Association and Marriott filed a petition with the Federal […]

Should airlines be re-regulated?

The days of a freewheeling, lightly regulated airline industry, in which a carrier can charge whatever fees and fares it pleases, may be nearing an end. A confluence of events is pressuring government regulators to take action that, depending on your point of view, will make air travel less expensive or interfere with a free […]

The online-travel soap opera — and what it means to you

Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the latest chapter in an online-travel soap opera. If you’re an industry insider, this is juicy. But for the average traveler, it’s hard to figure out whether it means anything at all. So what if Expedia […]

Economy class gets an upgrade – or is it a downgrade?

The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view. At least two airlines are unveiling new coach class sections this spring. Alaska Airlines, with its Alaska Beyond service, will add custom leather seats, roomier overhead bins and new in-flight entertainment options. And Delta Air Lines, […]

How refundable are airline fees? Not so much

The North American airline industry collected an estimated $8.2 billion last year from fees for items such as checked baggage, premium seat assignments and early boarding privileges — a $700 million increase from 2013. But are they keeping more of your money than they should? Andrew Petrilla wondered about that after his travel companion fell […]