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Who really benefits when airlines are penalized?

When DOT fines airlines for tarmac delays, why isn’t the money awarded to the passengers who sat on planes for hours before taking off?
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    If fuel costs are lower, what’s keeping airfares sky-high?

If fuel costs are lower, what’s keeping airfares sky-high?

If fuel prices are so low, why are air fares so high? And will prices ever return to Earth? They’re simple questions with complicated answers. But holiday travelers would like to know.
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    Could shortsighted airline refund policies lead to an outbreak?

Could shortsighted airline refund policies lead to an outbreak?

The deadly Ebola virus has arrived in the United States just in time for the holiday travel season, carrying fear and uncertainty with it.

Want a better trip? Pack these smartphone apps

Don't think technology can improve your trip? When the Williams recently checked into the Radisson Blu Hotel in Zurich, they were asked to sign for a room rate hundreds of dollars more than their online confirmation.
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    Why your next airline ticket purchase should be like buying a car

Why your next airline ticket purchase should be like buying a car

Witkin combed through his local newspaper, consulted the Kelley Blue Book and clicked on several auto-buying Web sites. Finally, he stumbled upon TrueCar.com.
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    Why the travel industry’s favorite new word is “no” — and what to do about it

Why the travel industry’s favorite new word is “no” — and what to do about it

The travel industry’s favorite new word seems to be “no,” which is a little jarring for customers who still think of travel as being part of the hospitality business.

Should the government regulate loyalty programs?

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. The DOT IG is investigating the issue.

Seated next to a pooch on a plane? Too bad

Some airline passengers are more equal than others, as Michael Morris found out when his daughter and 2-month-old granddaughter visited him from Los Angeles this summer.

Four years later, did Google kill flight search?

When David Sun needs a cheap ticket, he Googles it. When James Pillow wants to fly somewhere, he doesn’t.

Who is responsible for your flight delay?

New research points the finger at passengers (other passengers) as the cause of many airline delays. Sometimes airlines may be at fault. You think?