Wanna get away? Not quite like this.

Southwest called it a “technical glitch.” Travelers called it a nightmare. When Southwest Airlines’ computers malfunctioned last Sunday — Los Angeles International Airport referred to it in a tweet as a “nationwide passenger processing system outage” — the airline was forced to check in many travelers manually at the airport. The result? Hundreds of flight […]

When complaining about travel, timing can be (almost) everything

My clients meticulously booked their 16-day trip to Scotland and Ireland months in advance. And our agency worked with Celebrated Experiences, a tour operator, to get an itinerary featuring daily touring with deluxe hotels. They also were interested in learning about both countries while they traveled and had decided to include private cars and drivers […]

Bizarre reasons your flight is delayed

Leo Tolstoy famously wrote, “All happy families are alike; each unhappy family is unhappy in its own way.” Similarly, one might say that all on-time flights are alike; every delayed flight is delayed in its own way. Anyone who travels even semi-regularly has at least one bizarre story to tell. Sometimes the stories even make […]