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About Janice Hough

Our travel agent expert — she is one.
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    Airlines — heartless with cancer patient? Heavy-handed with videographer

Airlines — heartless with cancer patient? Heavy-handed with videographer

Alaska throws a cancer patient off a flight. JetBlue removes a passenger videotaping a conflict between a passenger and FA. Are airlines too fast to remove passengers?

What to do about misleading hotel resort fees

Hotels like to compare their mandatory daily surcharges to airline fees, but the truth is, they’re nothing like them.

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    Is searching for "deals" taking the joy out of anticipating travel?

Is searching for "deals" taking the joy out of anticipating travel?

Getting there is half the fun.

The other half? For many travelers, it’s finding a deal.

Planning an upcoming vacation can

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    When a rental car is more high-tech than the driver — a Luddite’s tale

When a rental car is more high-tech than the driver — a Luddite’s tale

One of the fun aspects about travel can be the newness of it all — new places, new hotels,

Most United frequent fliers will be getting fewer miles

From now on, most United frequent flier program members will be earning far fewer award miles that they did with the previous program. Do they even know? Janice Hough predicts major surprises.
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    If your schedule changes, you pay. Why shouldn’t airlines do the same?

If your schedule changes, you pay. Why shouldn’t airlines do the same?

Airlines love to slap us with change fees when our schedules change. Although, as frequent travelers all know, especially

By |February 25th, 2015|Today|5 Comments|
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    The 7 most annoying airline travelers you’ll meet before you board the plane

The 7 most annoying airline travelers you’ll meet before you board the plane

Some of the most annoying people when traveling are found at airports. Janice Hough takes a look at some classic examples of travelers who irritate us the most.

Is airline boarding starting too early?

Of all the time spent on an airplane, sitting in seats at the gate waiting for the departure has got to be amongst the worst. Are planes boarding too early?
By |February 11th, 2015|Today|5 Comments|
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    You can connect, but your bags can’t — UA and AA’s latest service cut

You can connect, but your bags can’t — UA and AA’s latest service cut

Bad for passengers. Airlines are looking for ways to force passengers onto their partner airlines. The latest is by refusing to transfer checked bags to other non-alliance airlines.

Kudos to Hyatt for not playing games with free WiFi

It's about time. Hyatt Hotels makes it simple — Free WiFi at all Hyatt Hotels, worldwide, period, no matter how or by whom the reservation is booked.