Delta and Air France/KLM need to clean up their code sharing and customer service. When there is no one at the customer service counter or answering the phone who knows what is happening with changing airline tickets issued by code share partners, customers can be left high and dry.
Some storms are overrated. Jonas wasn’t. Flight cancellations started Friday afternoon and are continuing into Monday. From a traveler and travel agent point of view, not a great weekend.
If flying standby on an earlier flight benefits both the airline and the passenger, why can’t an airline be flexible? This is a tale about a passenger, forced to wait for his original flight, who eventually faces delays. It could have been worse. But, it didn’t have to happen.
It was bad enough that the flight from Fort Myers, Fla., to Orlando was late, meaning that my client would miss his connection home to San Francisco after a two-day Florida meeting.
Airlines never met a fee they didn’t like. And they also like maintenance-free passengers. My sense is that if carriers had their way they would ban children flying alone, period.
It doesn’t really bother me to know VIP travelers get special check-in desks, gate-to-gate service when a connecting flight is late, priority for waitlists and upgrades, and so on. But every once in a while it feels like some travelers cross the line.
Hotel cancellation policies have long been a source of contention between travelers and the hotels. Yhis policy — if adopted chain-wide — are unlikely to help.
Gotta love the boarding process. These holidays, we can make that process easier for our fellow travelers, or go into full Scrooge mode. Looking to indulge your inner Grinch?
A story about what might have been, is a tale about the importance of reconfirming reservations make far in the future.
Every year, a few of my travel agency’s clients are shocked — shocked! — when I tell them the holidays are a busy time for travel. They assume everyone wants to be home with their families. Amazingly, some people want to get away from families.