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About Janice Hough

Our travel agent expert — she is one.
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    Why are travel agents turning their backs on Southwest Airlines?

Why are travel agents turning their backs on Southwest Airlines?

On Southwest Airlines consumers may face few fees, but travel agents who deal with corporate ticketing are facing heavy fines for not following Southwest's rules.

Are seat surcharges contributing to flight delays?

Some carriers open seats for online check-in 24 hours prior the flight. Others sell them up until the last minute. The result — check-in crowds and delays at boarding.
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    You’ll never get that mileage upgrade! Here are six reasons why

You’ll never get that mileage upgrade! Here are six reasons why

When it comes to frequent flier upgrades, advance planning can matter relatively little and satus alone doesn't mean as much as it once did. Not surprisingly, the changes are about money.
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    Why you still want a paper travel itinerary, and what you want on it.

Why you still want a paper travel itinerary, and what you want on it.

Even in a high-tech world with electronic boarding passes, having a paper itinerary and paper boarding passes can make all the difference in the world.
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    Airlines — heartless with cancer patient? Heavy-handed with videographer

Airlines — heartless with cancer patient? Heavy-handed with videographer

Alaska throws a cancer patient off a flight. JetBlue removes a passenger videotaping a conflict between a passenger and FA. Are airlines too fast to remove passengers?

What to do about misleading hotel resort fees

Hotels like to compare their mandatory daily surcharges to airline fees, but the truth is, they’re nothing like them.

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    Is searching for "deals" taking the joy out of anticipating travel?

Is searching for "deals" taking the joy out of anticipating travel?

Getting there is half the fun.

The other half? For many travelers, it’s finding a deal.

Planning an upcoming vacation can

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    United-Lufthansa nightmare — even agents are confused by FF upgrades

United-Lufthansa nightmare — even agents are confused by FF upgrades

Everyone loves earning frequent flier miles. Redeeming them, however, is a whole different story.

There are times when using miles

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    When a rental car is more high-tech than the driver — a Luddite’s tale

When a rental car is more high-tech than the driver — a Luddite’s tale

One of the fun aspects about travel can be the newness of it all — new places, new hotels,

Most United frequent fliers will be getting fewer miles

From now on, most United frequent flier program members will be earning far fewer award miles that they did with the previous program. Do they even know? Janice Hough predicts major surprises.