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About Janice Hough

Our travel agent expert — she is one.
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    Stranded overnight twice on one weekend trip, and it’s not even winter

Stranded overnight twice on one weekend trip, and it’s not even winter

These days, airline travel can be a nightmare at any time, even when travelers are smart and experienced. And, the airlines are doing little to help those stranded by their mistakes.
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    Sometimes it doesn’t and shouldn’t matter “who you are” with the airlines

Sometimes it doesn’t and shouldn’t matter “who you are” with the airlines

Many travelers get frustrated with the airlines and tweet their frustration. If they’re lucky they might even get a

By |October 15th, 2014|Today|0 Comments|
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    Planning a stopover on a European trip? Many airline surcharges just jumped 500 percent

Planning a stopover on a European trip? Many airline surcharges just jumped 500 percent

Airlines just raised the stopover fee for flights to Europe from $100 to $500. Why? Because they can. Because they have an oligopoly that has no effective competition.
By |October 10th, 2014|Today|0 Comments|
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    5 considerations before booking separate tickets for a round trip

5 considerations before booking separate tickets for a round trip

In the not-too-distant past, the only way to get a discount fare for a round trip was to book

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    Should airlines pay us for schedule changes when they change them?

Should airlines pay us for schedule changes when they change them?

Should airlines pay passengers a change fine equal to their change fees when they significantly change flights? It seems like a good idea.
By |September 30th, 2014|Getting there|0 Comments|

Another candidate for the stupidest airline rule

Most industries have stupid rules. But, the airlines often seem determined to lead the pack.
By |September 23rd, 2014|Today|0 Comments|
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    “Best price guarantee!” Does anyone care? Does anyone check?

“Best price guarantee!” Does anyone care? Does anyone check?

Are "best price guarantees" worth anything? They are only worth something if travelers check and claim their refunds.
By |September 16th, 2014|Getting there|0 Comments|
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    Regent’s Seven Seas Cruise Line’s “Free Air” leaves a bad taste

Regent’s Seven Seas Cruise Line’s “Free Air” leaves a bad taste

Cruise lines love to use the word “free,” even for the inexpensive ships. Although, generally, the less expensive the

By |September 9th, 2014|Today|0 Comments|

United Airlines’ very sneaky “validation” surcharge

These days, airline passengers have to feel like they can hardly sneeze without getting hit with an airline surcharge. Now, United has a new sneaky fee.

6 reasons to check airline mileage statements regularly

Mileage statements, while not being worth much in strict dollar terms, can involve flight credits worth a lot of money either in freebies, upgrades or status. Check them.
By |August 26th, 2014|Today|0 Comments|