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About Janice Hough

Our travel agent expert — she is one.
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    United-Lufthansa nightmare — even agents are confused by FF upgrades

United-Lufthansa nightmare — even agents are confused by FF upgrades

Everyone loves earning frequent flier miles. Redeeming them, however, is a whole different story.

There are times when using miles

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    6 times to pay a preferred seat surcharge, even if you don’t need legroom

6 times to pay a preferred seat surcharge, even if you don’t need legroom

Airlines have gotten very good at getting consumers to pay for things that used to be free. As irritating

By |March 17th, 2015|Today|0 Comments|
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    When a rental car is more high-tech than the driver — a Luddite’s tale

When a rental car is more high-tech than the driver — a Luddite’s tale

One of the fun aspects about travel can be the newness of it all — new places, new hotels,

Most United frequent fliers will be getting fewer miles

From now on, most United frequent flier program members will be earning far fewer award miles that they did with the previous program. Do they even know? Janice Hough predicts major surprises.
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    If your schedule changes, you pay. Why shouldn’t airlines do the same?

If your schedule changes, you pay. Why shouldn’t airlines do the same?

Airlines love to slap us with change fees when our schedules change. Although, as frequent travelers all know, especially

By |February 25th, 2015|Today|5 Comments|
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    The 7 most annoying airline travelers you’ll meet before you board the plane

The 7 most annoying airline travelers you’ll meet before you board the plane

Some of the most annoying people when traveling are found at airports. Janice Hough takes a look at some classic examples of travelers who irritate us the most.

Is airline boarding starting too early?

Of all the time spent on an airplane, sitting in seats at the gate waiting for the departure has got to be amongst the worst. Are planes boarding too early?
By |February 11th, 2015|Today|5 Comments|
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    You can connect, but your bags can’t — UA and AA’s latest service cut

You can connect, but your bags can’t — UA and AA’s latest service cut

Bad for passengers. Airlines are looking for ways to force passengers onto their partner airlines. The latest is by refusing to transfer checked bags to other non-alliance airlines.

Kudos to Hyatt for not playing games with free WiFi

It's about time. Hyatt Hotels makes it simple — Free WiFi at all Hyatt Hotels, worldwide, period, no matter how or by whom the reservation is booked.

One reason why airline fuel surcharges are still sky high

When airlines apply discounts and commissions to airfares, it behooves them to keep the fare low and raise the surcharges. That way they keep more money on discounts and pay less commissions on sales.