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About Janice Hough

Our travel agent expert — she is one.

Kudos to Hyatt for not playing games with free WiFi

It's about time. Hyatt Hotels makes it simple — Free WiFi at all Hyatt Hotels, worldwide, period, no matter how or by whom the reservation is booked.

One reason why airline fuel surcharges are still sky high

When airlines apply discounts and commissions to airfares, it behooves them to keep the fare low and raise the surcharges. That way they keep more money on discounts and pay less commissions on sales.
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    How new hotel booking apps and websites may be costing travelers

How new hotel booking apps and websites may be costing travelers

New hotel websites featuring last-minute bookings may be making traditional 24 cancellation policies a relic of the past.
By |January 13th, 2015|Today|0 Comments|
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    5 issues with hidden-city ticketing — should United & Orbitz have let a sleeping website lie?

5 issues with hidden-city ticketing — should United & Orbitz have let a sleeping website lie?

Hidden-city tickets has been around for decades. The latest United/Orbitz suit against a website highlighting the savings may end up backfiring and causing more problems for both airlines and passengers trying to game the system.
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    How long is too long? Is it time to regulate airline baggage delivery?

How long is too long? Is it time to regulate airline baggage delivery?

With baggage fees a given these days, one would think that there should be some minimum level of service for delivery of checked baggage at destinations. Alas, no such rules exist, resulting in random wait-times at baggage carousels.

7 tips for making tight airline connections

The best rule is don't purchase airline tickets with tight connections. But, if you must, here are 7 rules that will help travelers make short connections.

5 grinches of holiday flight boarding

One of the worst parts of airline travel has become the boarding process. Around the holidays, the boarding grinches come out in force.
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    The two biggest mistakes many travelers make when complaining

The two biggest mistakes many travelers make when complaining

Travel is great, when everything works and sometimes even when everything isn't so perfect. But there are also those days and experiences that go beyond the point of "grin and bear it."
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    Mileage Plus “Friends and Family” change really hurts — even for big spenders

Mileage Plus “Friends and Family” change really hurts — even for big spenders

The United Mileage Plus "Friends and Family" change that really hurts even for big spenders. They will not be allowed to pass along elite perks with their miles when giving away tickets.
By |December 2nd, 2014|Today|0 Comments|
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    In London this December with (or without) children, don’t miss the Paddington trail

In London this December with (or without) children, don’t miss the Paddington trail

Paddington Bear offers a wonderful hunt for kids those who are children at heart through the streets or London during this holiday season. Don't miss it.
By |November 25th, 2014|Been There, UK|0 Comments|