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About Janice Hough

Our travel agent expert — she is one.
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    Does reporting on-time flight performance make late flights later?

Does reporting on-time flight performance make late flights later?

In the U.S., major airlines must report on-time performance. That means, according to DOT, a flight is counted as "on time" if it arrives at the game less than 15 minutes after its scheduled time.

Booking connecting flights online — how it could cost you

Sometimes, saving money on airline tickets can end up costing travelers a bundle when the travel is booked separately and on different airlines.
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    Customer-service outsourcing — coming to an airport near you

Customer-service outsourcing — coming to an airport near you

Some airlines are outsourcing customer service. Many of those who directly serve the public, the face of the airlines, do not work for airlines.
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    Your business class ticket isn’t changeable — but, airlines can change your seat

Your business class ticket isn’t changeable — but, airlines can change your seat

Mysteriously, a couple's seats together in Business Class get changed. The airline claims, "Stuff happens." Too bad passengers can't make the same claim.

Time to put an end to dishonest fuel surcharges?

When my client had to cancel an intra-Africa ticket because of a canceled business meeting, she expected it to

By |July 8th, 2014|Today|0 Comments|
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    Are horse-drawn carriages on their last legs in New York City?

Are horse-drawn carriages on their last legs in New York City?

New York Mayor Bill de Blasio has vowed to ban horse-drawn carriages and replace them with electric open-air carriages.

Is it ethical to use only half of your airline ticket?

The airline industry is perhaps the only industry in America that gets away with rules that say you have to pay for trips you don't take.