When my client had to cancel an intra-Africa ticket because of a canceled business meeting, she expected it to
Airlines don't like no-shows. But, unreasonable change fees seem to encourage passengers to stick it to the airlines. Why keep the current system?
Sometimes last-minute hotel deals can be a bigger deal if booked through a travel agent with connections and a consortium.
In the U.S., major airlines must report on-time performance. That means, according to DOT, a flight is counted as "on time" if it arrives at the game less than 15 minutes after its scheduled time.
Sometimes, saving money on airline tickets can end up costing travelers a bundle when the travel is booked separately and on different airlines.
Some airlines are outsourcing customer service. Many of those who directly serve the public, the face of the airlines, do not work for airlines.
Mysteriously, a couple's seats together in Business Class get changed. The airline claims, "Stuff happens." Too bad passengers can't make the same claim.
New York Mayor Bill de Blasio has vowed to ban horse-drawn carriages and replace them with electric open-air carriages.
The airline industry is perhaps the only industry in America that gets away with rules that say you have to pay for trips you don't take.
Most premium travel is written off for hefty tax deductions. Business class and first class get written off together with travel luxuries. It doesn't seem fair when working class citizens get stuck making up the resulting budget deficits.