While a number of issues contribute to boarding delays, one of them has to be the stowing of carry-on bags. With passengers increasingly wanting to avoid checked baggage charges people are trying to bring as much as possible on the plane.
This is not a post about families needing to pay to sit together. Nor is it about whether it’s right or wrong for airlines to charge people to sit in a non-torturous position for long flights. But when travelers pay serious money for seat assignments, you would think they’d get those seat assignments, without needing […]
When a passenger accepted Lufthansa’s instructions to sort out the new boarding pass at the connecting airport, the flight turned into a disaster. Lesson learned — when a glitch is discovered, get it fixed right then.
While the legacy airlines expect us to forgive their problems and errors, they are unjustifiably punitive with travelers? I’m talking about the $200, per person, minimum change fee for most domestic discount fares.
Years ago, many hotels would accept reservations without a credit card, but only hold the rooms until, say, 4 or 6 p.m. A credit card guaranteed late arrival, but also meant travelers that didn’t show up would be charged. These days, a credit card guarantee is almost always mandatory, with cancellation required usually at least […]
Janice Hough provides a list of seven valuable considerations when purchasing travel insurance. Reading them now and dealing with policies prior to departure helps should trouble arise.
United Airlines has decided to shut down its operation at JFK and shift all if its service to Newark. There are pros and cons to this major change. Janice Hough takes a careful look at the ramifications.
When contract workers are involved, the employee loyalty and airline identity is lost. When that happens customer service suffers. This is a sad story about outsourced customer service that didn’t work.
Lufthansa’s travel-agent fee will make comparison shopping for airfare more difficult and, if followed by other airlines, add costs to more than half of the world’s airline consumers.
When a passenger is running late for a flight, these tips may be the difference between missing a flight and just making it.