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About Charlie Leocha

Charles Leocha is a nationally recognized expert on affordable travel and the publisher of Consumer Traveler. He is the author of Travel Rights and a series of guidebooks covering the USA and Europe. In 2009 he founded the Consumer Travel Alliance together with Christopher Elliott. It was renamed Travelers United in 2014. During his time with Travelers United, he has testified regularly before Congress and serves on consumer advisory committees with DOT and TSA.

Do airline passengers have a “right” to compare prices?

Airline folk claim that this is not a basic right, but should be subject to marketplace forces. The Supreme Court says otherwise.

The airline ancillary fee battle goes to DOT

In the past, airline service and price went hand in hand. Today, service seems to be forgotten for those flying in coach.

Working on the most recent DOT rulemakings for consumers

Through the rulemaking process, consumer groups prevailed and got tarmac delay rules created, the 24-hour rule became law as well as the full-fare advertising rule.
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    JetBlue’s CEO to step down, Canadians pay for 1st checked bag, rental car companies screw customers on tolls

JetBlue’s CEO to step down, Canadians pay for 1st checked bag, rental car companies screw customers on tolls

CEO Barger was the consumers friend. It is sad to see him go. Canada facing extra airline fees. Rental car customers are getting screwed on tolls.
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    Gallup, New Mexico — Cowboys & Indians, trains, hot-air balloons & Rte. 66 neon

Gallup, New Mexico — Cowboys & Indians, trains, hot-air balloons & Rte. 66 neon

Gallup, Mew Mexico, is a city of throwbacks. Route 66 runs right through the town, with its left-over flickering neon-lit motels.

Important survey for DOT (deadline extended)

Let DOT know your airline ticket-buying experiences. The department is in the midst of possibly revising rules about how airline tickets are sold.
By |September 20th, 2014|Surveys|0 Comments|
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    Cheap, cheaper and cheapest with no data — fliers’ road to perdition

Cheap, cheaper and cheapest with no data — fliers’ road to perdition

Cheap airfares are a laudable goal. But, creating cheap airfares by hiding ancillary fees is deceptive and misleading.

The “Simple” World of Airline Booking Pre-2008

From the largest gathering of airline lawyers in the world — the top lawyers at airlines and some of the top aviation lobbyists meeting in Montreal.
  • Photo Starwood Hotels/Apple
    Permalink Photo Starwood Hotels/AppleGallery

    Sunday musings: Apple watch is new hotel room key, Low airline expectations, JetBlue corporate ideal

Sunday musings: Apple watch is new hotel room key, Low airline expectations, JetBlue corporate ideal

The Apple watch may change hotel check-in. Our customer service expectations may be too low for our own good. And, JetBlue sticks to good service today for future profits.

Passengers cry, “Stop kicking sand in our faces!”

As long as airline consumers don't band together in order to offset the airlines' lobbying power in Washington, airlines will keep kicking sand in our faces.