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About Charlie Leocha

Charles Leocha is a nationally recognized expert on affordable travel and the publisher of Consumer Traveler. He is the author of Travel Rights and a series of guidebooks covering the USA and Europe. In 2009 he founded the Consumer Travel Alliance together with Christopher Elliott. It was renamed Travelers United in 2014. During his time with Travelers United, he has testified regularly before Congress and serves on consumer advisory committees with DOT and TSA.

Passengers cry, “Stop kicking sand in our faces!”

As long as airline consumers don't band together in order to offset the airlines' lobbying power in Washington, airlines will keep kicking sand in our faces.

Airline passengers beg, “Treat us like dogs”

As more passengers than ever are crammed into planes, pets flying on airlines have specific protections, like adequate space, food and water. Please, treat us like dogs.

Flight attendants: still the unsung heroes of 9/11

Besides terrorism, flight attendants are the front line of the airlines' customer service. They are constantly on watch until touchdown at the final destination.
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Let’s unite and stop airlines from treating us like cargo

As long as airline consumers don't band together in order to offset the airlines' lobbying power in Washington, airlines will keep kicking sand in our faces.

We need your help — now

We need your help in building Travelers United into a membership organization. $20 from you and from your friends can make a big difference in Washington.
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    Airline seat recline issues — airlines are making seats smaller and adding more

Airline seat recline issues — airlines are making seats smaller and adding more

Over the past few weeks, battles between passengers over tight seating have come to light. Perhaps, there have been disagreements in the past, but not they are in the open.

Stephen Colbert studies Coach-Class Conflicts

Stephen Colbert hits this one out of the park. Travelers United is working in Washington, DC, with the DOT and FAA to find a way to limit the numbers of passengers squeezed into aircraft.

What has Washington got against airline passengers?

Despite a historic effort by the enforcement office of the Department of Transportation (DOT) to beef up consumer protections, consumers are still getting the short end of the stick.
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    Distracted driving and big data — what’s the connection and concern

Distracted driving and big data — what’s the connection and concern

General Motors just announced that it is planning on beginning to place special distracted driving software into some of

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    Sunday musings: Hotel satisfaction rises, luggage tactics, airline profits up and service down

Sunday musings: Hotel satisfaction rises, luggage tactics, airline profits up and service down

J.D. Power Reports: Hotel satisfaction reaches record high

Even with hotel fees rising and room rates increasing, it seems that