Airline folk claim that this is not a basic right, but should be subject to marketplace forces. The Supreme Court says otherwise.
In the past, airline service and price went hand in hand. Today, service seems to be forgotten for those flying in coach.
Through the rulemaking process, consumer groups prevailed and got tarmac delay rules created, the 24-hour rule became law as well as the full-fare advertising rule.
CEO Barger was the consumers friend. It is sad to see him go. Canada facing extra airline fees. Rental car customers are getting screwed on tolls.
Gallup, Mew Mexico, is a city of throwbacks. Route 66 runs right through the town, with its left-over flickering neon-lit motels.
Let DOT know your airline ticket-buying experiences. The department is in the midst of possibly revising rules about how airline tickets are sold.
Cheap airfares are a laudable goal. But, creating cheap airfares by hiding ancillary fees is deceptive and misleading.
From the largest gathering of airline lawyers in the world — the top lawyers at airlines and some of the top aviation lobbyists meeting in Montreal.
The Apple watch may change hotel check-in. Our customer service expectations may be too low for our own good. And, JetBlue sticks to good service today for future profits.