During the holidays, I attempted to log into my Wyndham Rewards account to book a hotel stay and discovered my account had been closed and I had lost 5,500 points, 500 points short of a one-night stay.
I contacted Wyndham Rewards and was told that my account had been closed because there had been no activity for 18 months. I was surprised, not at the policy, but because I had never received written or electronic statements or notification of my expiration date.
It appears that that US Airways is backing down from charging for non-alcholic beverages onboard their flights. Several blog and forum threads led the way with the breaking news about the drink fee rollbacks to become effective March 1.
Forget press releases. Continental Airlines decided to circumvent the entire mass media when it came to announcing fare class changes for its frequent fliers, and instead posted the news to an online bulletin board.
Note to Delta Air Lines: Next time you plan a promotion, don’t post a live link until you’re ready. And please send registration confirmation e-mails. It will save both you and me – and the thousands of other frequent fliers – a lot of time and trouble.
Have you ever received a voucher as compensation for an unpleasant travel experience or for volunteering to take a later flight? If so, make sure to understand how the voucher may be used and with which fares — all vouchers are not created equal!