When contract workers are involved, the employee loyalty and airline identity is lost. When that happens customer service suffers. This is a sad story about outsourced customer service that didn’t work.
IATA has proposed smaller limits for carry-on bags to ensure all air travelers will have space in planes’ overhead bins. Ned Levi examines the problem and the IATA solution. He concludes the guideline is about profit, not helping passengers.
TSA recently failed 96% of the Inspector General’s security checkpoint tests. Ned Levi examines DHS Secretary Johnson’s directives to improve TSA to determine if they address their systemic problems which caused the checkpoint test failures.
During a delay in LaGuardia, the casts of Lion King and Aladdin have a chance to let off steam by singing round the baggage carousels.
When a passenger is running late for a flight, these tips may be the difference between missing a flight and just making it.
Later this month the northern hemisphere will usher in summer, heralded by the summer solstice. Of course, on that date, winter starts with the shortest day of the year in the southern hemisphere, but it will be summer up here and time for vacations. With the strength of the US dollar vs. the Euro, Europe […]
Travelers with excuses pay change fees. Airlines with excuses just shrug, pocket your money and move on. But, just when you think you’ve heard them all, the airlines come up with new and creative excuses. United came up with several this month. (Open note, I have no doubt other carriers, especially the legacy carriers, are […]
As the National Transportation Board (NTSB) and the Federal Railroad Administration (FRA) have learned more about the Amtrak Train 188 derailment, the FRA has already begun to require Amtrak make changes in its safety systems, but there appears to be other commonsense improvements Amtrak and FRA should at least consider implementing which can save many lives […]
The horror of the Amtrak train 188 derailment last week in Philadelphia, in which eight passengers lost their lives and more than 150 were injured and sent to local hospitals, will live in the survivors’ memories, and those of the families and friends of every passenger and crew member, forever. Since the derailment, passengers, crew, […]
If you spend any time behind the wheel of a car, you probably know them well — those drivers who clog up your favorite roads, staring down into their smartphones all the while. The study is Expedia’s yearly analysis of driving etiquette — a statistical way to kick off the summer road trip season. Data […]