It depends. That’s the best answer anyone can give to the summer’s hottest question: Should I book a hotel or a vacation rental? It depends on your circumstances, your destination, your budget and your lodging preferences.
In DC, two recent political scandals that have touched the tourism world. But the answer — or the lack of an answer — may be far more troubling than the alleged misconduct.
When you are faced with a travel problem, push to get it solved immediately. Don’t take no for an answer. Always ask to speak with a supervisor.
Barry Shiller’s vacation rental owner got a better offer just before he checked in. And suddenly, his family had no place to stay for their theme park vacation this spring. He’d booked a house in Orlando through VRBO.com, a vacation rental Web site. But a few weeks before the family was supposed to check in, […]
When it comes to booking a hotel online, what you see isn’t always what you get. Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a reservation, only to discover she was actually dealing with a third-party site that looked like a hotel site. “Often,” […]
Next time you’re tempted to take a snapshot of an interesting cloud formation or your seatmate sprawling into your personal space on a plane, remember Arash Shirazi and Steven Leslie. Both of them are law-abiding citizens and air travelers. And both recently ran afoul of the airline industry’s confusing photography rules. With only days before […]
Car rental companies love their surcharges. The one Dan Liftman encountered when he rented a vehicle from Avis recently had a good reason — and also, paradoxically, didn’t have a good reason. This feature is called Case Dismissed, but as you know, I’m usually not the one dismissing the cases. It’s the company, and often […]
It’s hard to think of a mode of transportation that generates fewer complaints than the bus, except maybe walking. But that was little consolation to Julia Ullman when she traveled from Madison, Wis., to Chicago on Greyhound recently. Make that, was supposed to travel. Ullman arrived at the bus stop at the scheduled time and […]
If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect. True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two […]
Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins. Collins, a flight attendant based in Chicago, left his iPad on a recent flight. He had tagged it with a $25 device called Tile that emits a wireless signal […]