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What to do when you get dumped by your travel company

Barry Shiller’s vacation rental owner got a better offer just before he checked in. And suddenly, his family had no place to stay for their theme park vacation this spring. He’d booked a house in Orlando through VRBO.com, a vacation rental Web site. But a few weeks before the family was supposed to check in, […]


When should you have reservations about your hotel reservations?

When it comes to booking a hotel online, what you see isn’t always what you get. Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a reservation, only to discover she was actually dealing with a third-party site that looked like a hotel site. “Often,” […]


Want to take a picture on the plane? Read this first

Next time you’re tempted to take a snapshot of an interesting cloud formation or your seatmate sprawling into your personal space on a plane, remember Arash Shirazi and Steven Leslie. Both of them are law-abiding citizens and air travelers. And both recently ran afoul of the airline industry’s confusing photography rules. With only days before […]


Bus companies struggle with service slips and growing pains

It’s hard to think of a mode of transportation that generates fewer complaints than the bus, except maybe walking. But that was little consolation to Julia Ullman when she traveled from Madison, Wis., to Chicago on Greyhound recently. Make that, was supposed to travel. Ullman arrived at the bus stop at the scheduled time and […]


Are airlines about to charge your kids more?

If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect. True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two […]


No more lost luggage? It’s not science fiction

Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins. Collins, a flight attendant based in Chicago, left his iPad on a recent flight. He had tagged it with a $25 device called Tile that emits a wireless signal […]