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    When you’re traveling, a picture can be worth a thousand dollars

When you’re traveling, a picture can be worth a thousand dollars

Car rental companies are more vigilant than ever about collecting damages from customers, so are hotels,

The travel industry cracks down on smokers

Whether you use tobacco products or not, you have to know about these new problem areas. Or, your vacation can go up in smoke.

Cruise lines take a hard line on refunds

Tragedy struck just as Ira Birnbaum and his wife prepared to set sail to Alaska on Norwegian Cruise Line. His mother died. The cruise line didn't care. At all.
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    Maybe the travel industry’s one-sided cancellation policies are due for cancellation

Maybe the travel industry’s one-sided cancellation policies are due for cancellation

Change your mind when you’re traveling, and the consequences can be costly. Most airline tickets and many hotel rooms are nonrefundable. Changes require a hefty change fee plus any fare differential. Why doesn’t it work the other way around?

Are travelers giving up on loyalty programs?

In a recent survey, a plurality of travelers (38 percent) said that finding the best deal topped their list, a tectonic shift from previous years, when collecting credits in a frequent-flier or frequent-stayer program was more important.

Are airlines pulling a bait-and-switch?

I receive regular missives from readers about disappearing prices, most commonly airfares. Technology experts blame the problem on caching, or storing the fares to make them faster to access online. They say that caching sometimes allows a fare to show as available when it’s already purchased. But once you try to book it, the system will return an error and point you to the next available fare, which is usually more expensive.
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    Hey travelers, here’s a little news flash about flash sales

Hey travelers, here’s a little news flash about flash sales

Annable is unhappy that neither Holland America nor his travel agent could adjust his fare. After all, even airlines allow a 24-hour grace period for cancellations.

Travelers feel the pressure to act now

No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans ended up with several long, deep scratches on the screen that made it unwatchable. And if they do, they’re not talking.

The truth about “transparent” airfares

Airlines are trying to change the law to allow them to advertise low teaser prices to entice customers into websites, then add more taxes and fees screen-by-screen before revealing the full price of travel. We expect that, but we don't expect Congress to go along.

My WiFi left me on vacation

When traveling in Europe and elsewhere, don't take getting a good wireless signal for granted.