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Economy class gets an upgrade – or is it a downgrade?

Not all upgrades are the same. In fact, Alaska’s and Delta’s are worth closer looks, because they offer dramatically different visions of air travel in 2015.

How refundable are airline fees? Not so much

Christopher Elliott looks into whether airlines are refunding extra fees when the service is not used by the passenger. Not very often and with difficulty.
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    Warning! Dropping off your rental car doesn’t mean you’re off the hook

Warning! Dropping off your rental car doesn’t mean you’re off the hook

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374. There is more to the story.

Solving the credit card “hold” mystery

Christopher Elliott takes on the mystery of the credit card "hold" at many hotels and rental car companies. Many times you never see the charge; others, you see once, then you don't.
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    Federal government wraps up quiet year for traveler protections

Federal government wraps up quiet year for traveler protections

Government fines against airlines for consumer rule violations are on track to hit a six-year low — $4.5 million less than last year.

Who really benefits when airlines are penalized?

When DOT fines airlines for tarmac delays, why isn’t the money awarded to the passengers who sat on planes for hours before taking off?
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    If fuel costs are lower, what’s keeping airfares sky-high?

If fuel costs are lower, what’s keeping airfares sky-high?

If fuel prices are so low, why are air fares so high? And will prices ever return to Earth? They’re simple questions with complicated answers. But holiday travelers would like to know.
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    Could shortsighted airline refund policies lead to an outbreak?

Could shortsighted airline refund policies lead to an outbreak?

The deadly Ebola virus has arrived in the United States just in time for the holiday travel season, carrying fear and uncertainty with it.

Want a better trip? Pack these smartphone apps

Don't think technology can improve your trip? When the Williams recently checked into the Radisson Blu Hotel in Zurich, they were asked to sign for a room rate hundreds of dollars more than their online confirmation.
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    Why your next airline ticket purchase should be like buying a car

Why your next airline ticket purchase should be like buying a car

Witkin combed through his local newspaper, consulted the Kelley Blue Book and clicked on several auto-buying Web sites. Finally, he stumbled upon TrueCar.com.