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Why business-traveler friends book Southwest

The Southwest effect is still alive. Plus, with no cancellation and change fees or baggage fees, this airline is on its way becoming a small-business-traveler's best friend.

Do frequent flier miles trump customer service?

Forgive me. Though there have been sales on JetBlue and Virgin America, I booked on US Airways and American Airlines in pursuit of elite status.

“Big data” overwhelms simply asking questions

I have been attending the IATA's World Passenger Symposium. Strangely, until this year, passengers weren't part of the attendees or invitees.
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    The right way to do ancillary fees — empower the passenger

The right way to do ancillary fees — empower the passenger

If all ancillary fees were disclosed like my meal fees on an upcoming flight from Charlotte to San Diego, passengers would feel empowered.
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    Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

A Travelers United poll in response to requests from DOT, more than 2,600 consumers dramatically responded loud and clear, "Tell us how much it costs!"

What the heck are we paying the FAA to do?

Many who are interested in aviation technology are having some issues with the Federal Aviation Administration (FAA) these days.

Do airline passengers have a “right” to compare prices?

Airline folk claim that this is not a basic right, but should be subject to marketplace forces. The Supreme Court says otherwise.

The airline ancillary fee battle goes to DOT

In the past, airline service and price went hand in hand. Today, service seems to be forgotten for those flying in coach.
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    Cheap, cheaper and cheapest with no data — fliers’ road to perdition

Cheap, cheaper and cheapest with no data — fliers’ road to perdition

Cheap airfares are a laudable goal. But, creating cheap airfares by hiding ancillary fees is deceptive and misleading.

The “Simple” World of Airline Booking Pre-2008

From the largest gathering of airline lawyers in the world — the top lawyers at airlines and some of the top aviation lobbyists meeting in Montreal.