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What you need to know this week

Help us reach 100,000 signatures! Remember that Change.org petition that asks Congress to keep truth-in-advertising laws in place? It just blew past 90,000 signatures. Please help us reach 100,000 signatures. If you haven’t added your name yet, please consider doing so now.

Please support this site. If you represent a forward-looking company that wants to stand up and be counted as one that supports good customer service, here’s your chance. We have a limited number of corporate underwriter opportunities that have become available. Contact us for details.

Want to help save the world? Sure you do. So why not join Travelers United as a volunteer? We need anyone with a strong desire to help make the world a better place. Here’s how to get involved.

This week’s burning question

Getting a biased fare through an online travel agency? We’re looking for anyone who has recently used an online travel agency like Expedia, Orbitz, Travelocity or Priceline, and believed they were looking at all available fares. Later, you discovered there were lower fares or a more convenient routing through an airline that wasn’t listed on the site. We’d love to hear your story. Here’s how to reach us.

The latest news from Consumer Traveler

When a big lie gets legs in Congress
Consumers and the free market are facing a full frontal attack from the airlines. Their minions have swarmed through the House of Representatives casting an untruth that members both Republican and Democrat are swallowing hook, line and sinker.

Nickel and diming — a path to consumer discontent and DOT assistance
American Airlines President Scott Kirby, speaking at a recent research conference, defended “nickel-and-diming” by the airlines.

Are airlines pulling a bait and switch?
Alina Novak’s complaint had a familiar ring to it. While she was searching for an inexpensive round-trip ticket from Toronto to Fort Lauderdale, Fla., on TripAdvisor.com, she stumbled upon a $177 airfare.

6 European hotel booking tips
These days the internet makes it really easy to book a hotel anywhere in the world. Except when it doesn’t.

Let’s talk

We’re listening. The stories you see in this newsletter are just a starting point. We hope you’ll take a minute to leave a comment, whether you agree or disagree with something we’ve written. Let’s continue the conversation on Twitter or Facebook. And of course, we’re always available by email. Here’s our address.