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    Your business class ticket isn’t changeable — but, airlines can change your seat

Your business class ticket isn’t changeable — but, airlines can change your seat

Mysteriously, a couple's seats together in Business Class get changed. The airline claims, "Stuff happens." Too bad passengers can't make the same claim.
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    After more than 1,000 days, Passenger Protection 3 is released for comments

After more than 1,000 days, Passenger Protection 3 is released for comments

A new DOT rulemaking, released after 1,000 days of deliberations, is momentous and will eventually change the way airline tickets are sold, how on-time and lost luggage is reported and how online travel agents interact with their customers.
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    Same flight, different prices; SWA eschews fees; no first class for congressmen

Same flight, different prices; SWA eschews fees; no first class for congressmen

Same flight, different prices; SWA eschews fees; no first class for congressmen
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    $900 airline change fee — three months early! Why not a sliding-fee scale?

$900 airline change fee — three months early! Why not a sliding-fee scale?

Airlines love to excuse their change fees by simply saying that passengers should either buy unrestricted tickets or purchase insurance. But for leisure travelers, unrestricted fares are often priced out of the ballpark and insurance doesn't cover everything — like mistakes.

TSA, CBP and the airlines — your pain means their profits

Both airlines and the government have been creating more and more misery with long lines and abysmal service and then charging fees for upgrades or to avoid the pain they have created. Have you found yourself in that situation.
By |March 20th, 2014|Today|0 Comments|

Weekend what we’re reading: Low-cost airline across the Atlantic, Best aviation museums, Airline fees reach $400-plus

This weekend take time to learn about the new low fare airline coming into the transatlantic market. Get the lowdown on the top aviation museums in the world. And, USA Today provides a stunning list of airline fees.
By |February 15th, 2014|Today|0 Comments|

Worse than taxes or fare hikes — is it time to regulate fuel surcharges?

As most travelers know, airline regulation has been a mixed bag for fares. Recently the government has at least stepped in to require airlines at least to be honest in their pricing. But to my mind, the most dishonest part of an airfare is not the fare but the mandatory, and seemingly arbitrary, fuel surcharge.
By |January 7th, 2014|Today|2 Comments|

What we’re reading: German-style Christmas markets, new airline fees, Delta to retire last commercial DC-9

German-style Christmas markets, new airline fees, Delta to retire last commercial DC-9

American Airlines caught lying to passengers, repeatedly — DOT fine paltry

The Department of Transportation (DOT) after investigating a consumers formal complaint that American Airlines (AA) was lying to consumers by stating that fuel surcharges were "taxes." After admitting that their representatives has lied, and promising to retrain their agents, AA was fined $60,000. It appear they are still misrepresenting as before.
By |December 19th, 2013|Today|0 Comments|

Are airlines charging the wrong baggage fees?

Janice Hough has a better idea for which bags the airlines should be extracting fee for. It is not the first checked bag... Do you agree?
By |November 13th, 2013|Today|1 Comment|