Airlines expect our patience and understanding, where’s the reciprocity?

Airlines can have delay after delay and change in schedule after change in schedule. But, when passengers have to make changes (often because of an airline's changes), they get slapped with hefty change fees and a change in airfare. It is not just. Airlines should bear some burden of their random schedule changes and cancellations.
By |February 12th, 2014|Today|11 Comments|

Airline fees are not just for travelers — travel agents get dinged, too

We all know how airline fees are going straight up. It’s getting to be an axiom that if an airline can charge a fee, it will.

Increasingly, in the “misery loves company department,” the fees are not just for travelers themselves anymore — they are spreading the pain. Airlines have always charged travel agents for mistakes, known as “debit memos.”

But a more recent development is charging an additional fee on top of the mistake. British Airways, for example, charges agencies a $100 penalty per ticket PLUS whatever they deem the cost of the mistake to be. Sometimes airlines charge, well, just because they can.

By |August 28th, 2013|Today|5 Comments|