In bad weather, the best app for fliers might be an old-fashioned travel agent

Some say, "If it's a really complicated and/or special trip, you should consider using a travel agent, but for simple flights within the U.S, just go ahead and book online." That's not always true.
By |January 15th, 2014|Today|13 Comments|

Think airline travel doesn’t need humans? Think again

Sometimes the best laid plans of computers, especially when it comes to automated rebookings, don't work out. A story that unscores the need for humans in the rebooking chain.
By |November 16th, 2012|Today|8 Comments|

When is a return flight not a return flight? A maddening airline conundrum

The real lesson and the point of this post, is that once again, the only absolute consistency we can expect from the airlines is inconsistency.
By |April 8th, 2011|Today|1 Comment|