If at first you don’t succeed, call, call again

Airline rules are complicated enough that even most frequent flyers have a hard time keeping track of them. However, even many airline employees can’t keep track of them. As travel issues go, this one didn’t sound too difficult, in theory. A 1K client discovered he had a United Airlines upgrade expiring soon, and his son […]

Government rules and regulations lack human touch

As with most things put into law, regulations often fall short of their intended mission. Once written out in black and white, rules can remove any sort of wiggle room for compassion and human decision-making. Published rules have their consequences for both the enforcer and those whom they are written to protect.