Sunday musings: Unruly passenger rules, 1st Class piece-by-piece, overbooking economics

Our food for thought today includes whether international passengers rules should be more consistent, buying first class airline ticket perk-by-perk, and where economics should rule overbooking or customer care.
By |February 16th, 2014|Today|0 Comments|

If at first you don’t succeed, call, call again

Airline rules are complicated enough that even most frequent flyers have a hard time keeping track of them. However, even many airline employees can’t keep track of them.

As travel issues go, this one didn’t sound too difficult, in theory. A 1K client discovered he had a United Airlines upgrade expiring soon, and his son had a flight that night, so he was thinking of using it.

By |October 26th, 2012|Today|5 Comments|

Government rules and regulations lack human touch

As with most things put into law, regulations often fall short of their intended mission. Once written out in black and white, rules can remove any sort of wiggle room for compassion and human decision-making. Published rules have their consequences for both the enforcer and those whom they are written to protect.
By |July 29th, 2008|Columns|2 Comments|