Airlines expect our patience and understanding, where’s the reciprocity?

Airlines can have delay after delay and change in schedule after change in schedule. But, when passengers have to make changes (often because of an airline's changes), they get slapped with hefty change fees and a change in airfare. It is not just. Airlines should bear some burden of their random schedule changes and cancellations.
By |February 12th, 2014|Today|11 Comments|

The new airline change fee is too damn high

As annoying as it can be to shell out extra money on top of the ticket price, it makes sense that airlines charge for services not everyone needs. But, the most recent change fee increase simply makes no sense and not justifiable.
By |June 5th, 2013|Today|8 Comments|

A positive airline story for a change — Lufthansa comes through to fix a mistake

How Lufthansa made a good client, who is a frequent flier to Europe, and one of their travel agents, who books a lot of travel to Europe, very happy.
By |October 19th, 2011|Today|4 Comments|

Delta: Gunfire and battles in the streets not enough for cancellation waiver

While gun battles rage in the streets of Jamaica, Delta Air Lines is sticking to its guns and still charging hefty cancellation penalties for passengers who choose to avoid the war zone.