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What do airline consumers complain about most?

Two new studies about customer service show that airlines are failing. One study shows a decline in service. The other, shows a slight improvement, but still a very poor grade.
By |April 24th, 2015|Today|0 Comments|

Are airlines about to charge your kids more?

If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as

By |March 27th, 2015|Navigator|0 Comments|
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    Craziest hotel guest requests, Apple Watch airline apps, airlines' busiest spring

Craziest hotel guest requests, Apple Watch airline apps, airlines' busiest spring

Unicorns, camels and hangovers: Wackiest hotel guest requests

When it comes to requests that concierges gets from their hotel guests,

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    Do we need to pay more taxes to support airports? I don’t think so.

Do we need to pay more taxes to support airports? I don’t think so.

Proposed increases in airport passenger facility charges from $4.50 to $8 are not necessary or justified. Consumer groups are fighting this increase in aviation taxes.
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    What we’re watching: Bastard Airlines, National Park love, 22-mile walkable Atlanta corridor

What we’re watching: Bastard Airlines, National Park love, 22-mile walkable Atlanta corridor

Here is an oldie but goodie about airline service from Saturday Night Live. National Park Service focuses on love in the wilderness. And, Atlanta moves forward with a 22-mile pedestrian-friendly corridor to link 45 neighborhoods.

8 Ways to Avoid Baggage Fees

Baggage fees can sometimes almost equal airfares. Here are eight ways that baggage fees can be avoided.
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    Sunday musings: How commercial flight has changed over 100 years

Sunday musings: How commercial flight has changed over 100 years

Here is a fascinating infographic that serves up 100 years of flight. It was created by Icelandair and provides a lot to think about from costs of flying to speeds of travel and from glamor to being packed into planes like sardines.
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    Delta Air Lines disputes DOT fines after misleading and deceiving consumers

Delta Air Lines disputes DOT fines after misleading and deceiving consumers

Delta Air Lines is contesting a fine imposed by the Department of Transportation (DOT). The fine was imposed for

Oh, you want a comfortable airline seat? That’ll be extra

Bob Bradenbaugh thought he'd booked an economy class seat when he flew from Miami to Barcelona on American Airlines recently. It turns out he'd only bought half a seat.

In 2015 tell consumers the whole truth about travel costs

Truth is the New Years resolution that Travelers United works every day to fulfill with legislators, regulators and the travel industry honchos. Clear pricing allows travel consumers to comparison shop.