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    Safety video competition — United, Virgin America, New Zealand, Aeroflot

Safety video competition — United, Virgin America, New Zealand, Aeroflot

Airlines seem to have an ongoing competition over safety videos. Which one of these four do you like best?

Is it ethical to use only half of your airline ticket?

The airline industry is perhaps the only industry in America that gets away with rules that say you have to pay for trips you don't take.

Why do airlines hate competition?

Norwegian Shuttle already has routes landing in New York, Los Angeles, Fort Lauderdale and Orlando. As it seeks to expand its low-cost service, it is facing a barrage of criticism and political pressure from legacy airlines and their unions.
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    Nickel and diming — a path to consumer discontent and DOT assistance

Nickel and diming — a path to consumer discontent and DOT assistance

The airlines should strongly support the most recent DOT NPRM that calls for more ancillary fee transparency. These proposed DOT rules will improve customer service rankings and ultimately make the skies friendlier for the free market and for the flying public.

Are airlines pulling a bait-and-switch?

I receive regular missives from readers about disappearing prices, most commonly airfares. Technology experts blame the problem on caching, or storing the fares to make them faster to access online. They say that caching sometimes allows a fare to show as available when it’s already purchased. But once you try to book it, the system will return an error and point you to the next available fare, which is usually more expensive.

What we’re reading: JetBlue pilots vote to join union, airline rankings, what every traveler should pack

JetBlue pilots vote to join union, airline rankings, what every traveler should pack

Are airlines being held to a different advertising standard than other consumer products industries?

Airlines assert that a U.S. Department of Transportation (DOT) requirement that they prominently display the full price of an airline ticket (base fare, taxes, fees) in a print or online advertisement treats them differently than other industries. They are correct. There is a reason. They are treated differently on many different levels.
By |April 11th, 2014|Today|0 Comments|

Traveling with pets may cost you more than you think

A carry-on bag is included in Lana Joseph’s ticket price whenever she flies from Cleveland to Fort Lauderdale, Fla., on United Airlines. But if that carry-on includes Molly, her six-pound Yorkshire terrier, Joseph has to cough up an additional $250 round-trip.