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Do we really want DOT making cell rules for airlines?

Is the uproar against using cell phones on plane a knee-jerk reaction? Using cell phones would be far more expensive and controllable than cell phone use in normal life. Should a cell phone rule be nationwide and for all flights? And, implemented by the government?
By |October 24th, 2014|Surveys|0 Comments|

Why business-traveler friends book Southwest

The Southwest effect is still alive. Plus, with no cancellation and change fees or baggage fees, this airline is on its way becoming a small-business-traveler's best friend.

Consumer Traveler Newsletter – October 19, 2014

A week of Consumer Traveler. From meeting with airline passenger service bigwigs in San Diego to cruising on the Amazon.

“Big data” overwhelms simply asking questions

I have been attending the IATA's World Passenger Symposium. Strangely, until this year, passengers weren't part of the attendees or invitees.
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    The right way to do ancillary fees — empower the passenger

The right way to do ancillary fees — empower the passenger

If all ancillary fees were disclosed like my meal fees on an upcoming flight from Charlotte to San Diego, passengers would feel empowered.

Consumer Traveler Newsletter – October 5, 2014

This week we take you back to stories about the FAA fiasco in Chicago and what it means, what causes flight delays (other than ATC breakdowns) and airline schedule changes.
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    Sunday musings: Preparing mile-high meals, best airport food, how its made

Sunday musings: Preparing mile-high meals, best airport food, how its made

Today we muse about airline food. A lot goes into it. Once, it was a joke and something that everyone complained about.
By |October 4th, 2014|Today|0 Comments|
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    Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

A Travelers United poll in response to requests from DOT, more than 2,600 consumers dramatically responded loud and clear, "Tell us how much it costs!"

Who is responsible for your flight delay?

New research points the finger at passengers (other passengers) as the cause of many airline delays. Sometimes airlines may be at fault. You think?
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    Sunday musings: Founding Uber, smaller airline seats, lawmakers get free PreCheck

Sunday musings: Founding Uber, smaller airline seats, lawmakers get free PreCheck

Founding Uber after failures, they really are smaller airline seats, lawmakers get free PreCheck from TSA