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Consumer Traveler Newsletter – October 19, 2014

A week of Consumer Traveler. From meeting with airline passenger service bigwigs in San Diego to cruising on the Amazon.

“Big data” overwhelms simply asking questions

I have been attending the IATA's World Passenger Symposium. Strangely, until this year, passengers weren't part of the attendees or invitees.
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    The right way to do ancillary fees — empower the passenger

The right way to do ancillary fees — empower the passenger

If all ancillary fees were disclosed like my meal fees on an upcoming flight from Charlotte to San Diego, passengers would feel empowered.

Consumer Traveler Newsletter – October 5, 2014

This week we take you back to stories about the FAA fiasco in Chicago and what it means, what causes flight delays (other than ATC breakdowns) and airline schedule changes.
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    Sunday musings: Preparing mile-high meals, best airport food, how its made

Sunday musings: Preparing mile-high meals, best airport food, how its made

Today we muse about airline food. A lot goes into it. Once, it was a joke and something that everyone complained about.
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    Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

A Travelers United poll in response to requests from DOT, more than 2,600 consumers dramatically responded loud and clear, "Tell us how much it costs!"

Who is responsible for your flight delay?

New research points the finger at passengers (other passengers) as the cause of many airline delays. Sometimes airlines may be at fault. You think?
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    Sunday musings: Founding Uber, smaller airline seats, lawmakers get free PreCheck

Sunday musings: Founding Uber, smaller airline seats, lawmakers get free PreCheck

Founding Uber after failures, they really are smaller airline seats, lawmakers get free PreCheck from TSA

Do airline passengers have a “right” to compare prices?

Airline folk claim that this is not a basic right, but should be subject to marketplace forces. The Supreme Court says otherwise.

The airline ancillary fee battle goes to DOT

In the past, airline service and price went hand in hand. Today, service seems to be forgotten for those flying in coach.