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Delta Airline’s trifecta of anti-consumer behavior

Delta is attempting to thwart competition, stop comparison shopping and confuse consumers. These actions must come from the highest levels of the airline. And, except for the refusal to disclose ancillary fees during the booking process, these anti-consumer actions are unprecedented in the airline world. Delta Air Lines is battling full disclosure of ancillary fees […]


To airlines — In 2015, let competition thrive

The airline industry is doing everything it can to limit competition. It has refused to disclose ancillary fees to travel agents and the public during the act of purchasing a ticket, making comparison shopping impossible. Delta Air Lines is restricting the distribution of its airfares. And, the U.S. airlines are attempting to stop new international […]


In 2015 tell consumers the whole truth about travel costs

There are a lot of lists of wishes for the coming year that are published at New Year’s. It seems everyone wants something or wants to change something. The turn of the calendar is used as a marker for change. But, Travelers United is not changing its wish list. Truth in advertising and making prices […]


What?! No Christmas gifts from my airline?

It’s the day after Christmas and as I surveyed the splay of Christmas wrapping, boxes, ribbons, bows, unwrapped socks and shirts, puzzles and gifted bottles of wine under the tree, I knew I had a lot for which to be thankful. But, there were no gifts from airlines this Christmas; I would have appreciated one […]


Airlines give thanks. Average passengers? Not so much. Part 2

Part 1 of this Thanksgiving post explored the new world of minimal competition for airlines. Domestically, four airlines control 87 percent of the market. Internationally, three airline alliances control more than 80 percent of the market. And, airlines are engaging in open capacity discipline — keeping the number of flights and seats low, so as […]


The right way to do ancillary fees — empower the passenger

Maybe I don’t fly transcontinental enough, maybe this is a new offering, but, in any case, I like the way that USAirways offered me the opportunity to purchase a meal for my upcoming trip from Boston to San Diego. My flight goes from Boston to Charlotte around noon, and then connects to the long flight […]