The airline ancillary fee battle goes to DOT

In the past, airline service and price went hand in hand. Today, service seems to be forgotten for those flying in coach.

Important survey for DOT (deadline extended)

Let DOT know your airline ticket-buying experiences. The department is in the midst of possibly revising rules about how airline tickets are sold.
By |September 20th, 2014|Surveys|0 Comments|

Last gasp against American Airlines/US Airways merger

Today is the final filing day for those in opposition to the American Airlines/US Airways (AA/US) merger. The merger rules and regulations allow objectors to the settlement to file comments that must be addressed by the Department of Justice (DOJ) prior to the final approval of the merger. A collection of consumer groups, including the Consumer Travel Alliance, will be making such filings today.
By |February 7th, 2014|Today|0 Comments|

What we’re reading: Cleveland dropped as UA hub, Southwest announces DAL routes, what travelers think about fees

United drops Cleveland as a hub, Southwest announces DAL routes, what travelers think about fees

What we’re reading: US Airways fined $1.2 million, airport alligator, honoring a fallen soldier, fees help carriers profit

US Airways fined $1.2 million by DOT, alligator found inside O'Hare airport, honoring a fallen soldier, fees help carriers become profitable

Releasing fee data to travel agents will help consumers and the economy

At a forum in Washington, DC, in the Rayburn House Office Building, consumers squared off against the airlines regarding airfare and airline fee transparency. Basically, consumers asked to be informed of how much the entire air travel package will cost at every point where the airlines choose to sell airline tickets. Consumers want to be able to compare prices across airlines including optional fees such as baggage and seat-reservation fees.
By |August 29th, 2013|Today|2 Comments|

Sunday musings: Customized airline prices, hotel fees, buying airline extras

This Sunday we offer three tasty treats for your thoughts. With customized pricing being pitched by the airlines, it is good for consumers? Are you ready for the hotels to start adding ancillary fees to what was once a simple transaction? And, we ask, "Why are airlines withholding ancillary fee pricing from travel agents?"
By |August 25th, 2013|Today|1 Comment|

More airline deception — seating charts that don’t tell the truth

Airlines are not providing coach passengers the available seating inventory when they book flights. Why? Some say to drive passengers to purchase a more expensive seat. Others say it is to hold seats back for elite frequent fliers. In any case, it is deceptive and sleazy.

What we’re reading: TAs may get compensation from airlines for ancillary sales, Americans plan to hit the road, FBI probes missing cash

Margins have airlines selling more ancillaries through agents

Travel agents are increasingly able to sell ancillary products, so now some airlines are thinking about giving them compensation.
Sabre is currently booking ancillary services for nine airlines, with three more soon to be online and 21 more in the pipeline.

Travelport’s Agencia product enables retailers to sell all of Air Canada’s products, including its fare families. Travelport offers ancillary products from four carriers, with more in the pipeline.

Can airlines give us too many choices?

Once, airline passengers had to deal with deceptive fine print. Today, a multitude of optional fees are just about impossible to figure out and require a real effort to compare across airlines.