Airlines made record profits in 2014 and baggage and other non-flight fees are the primary reason. It is an amazing paradigm shift for stockholders and bean counters—but not so much for consumer travelers. Many travel consumers are incredibly frustrated when ticket prices essentially double after baggage (and other) fees are charged. Here are 8 great ways […]
No one doubts that when possible, it’s best to have an entire connecting trip on one ticket. On the other hand, sometimes that just isn’t possible. Or, it’s a lot more expensive. For examples, anyone using a free ticket with mileage and then connecting on needs to have two tickets. And, while within the U.S, […]
For most travelers, with most carriers, the days of free checked baggage are long gone. But, while the traveling public seems to have accepted baggage fees, one would think that along with the fees at least some level of service would become standard. Alas, for now, one would be wrong. Alaska Airlines does stand out […]
Airline baggage fees bring in nearly $1B in three months, ticket sales still top revenue-maker Out of all of the ancillary fees the airlines charge, the baggage fees may be the most lucrative. The Department of Transportation’s latest new data regarding airline revenue and expenditures found the 27 U.S. airlines took in nearly $960 million […]
Airlines are on a roll. They have managed to get the Department of Justice (DOJ) and the Department of Transportation (DOT) to allow them to create a near monopoly — there has never been so little competition. Airfares have never been so hard to understand. Airfares have never been so hard to find. Airline extra […]
We get to muse about losing one of a consumer’s best friends in the airlines, commiserate with the Canadians at their loss of first bag flies free domestically (welcome to the club) and take a look at rental car companies and our metropolitan authorities screwing customers. Somewhere in here is a silver lining. I just […]
That headline may not mean much to travelers, but it is momentous and will eventually change the way airline tickets are sold, how on-time arrivals and lost luggage are reported and how online travel agents interact with their customers. I will follow up with specifics about this proposed rulemaking in the coming weeks. Plus, comments […]
This weekend we look at improvements to Google Maps, we learn about a new startup that hopes to get passengers their just compensation from airlines and we discover how much airlines are making from their baggage fees.
The most irritating fees are the fees for the trip not taken. Fees beyond the nonrefundable ticket itself, which can at least partially, in some cases, be used for a future credit, less a penalty. Fees like preferred boarding, priority access and more.
A favorite joke of many of us in the travel industry goes something like this. A traveler goes to the airline check-in counter and tells the agent, “I’m going to Houston, but I want you to send one of my suitcases to Dallas and the other one to Washington, D.C.”
The agent shakes her had and says, “I’m sorry, we can’t do that.”
The passenger says, “Why not, you did it last week?”