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    After more than 1,000 days, Passenger Protection 3 is released for comments

After more than 1,000 days, Passenger Protection 3 is released for comments

A new DOT rulemaking, released after 1,000 days of deliberations, is momentous and will eventually change the way airline tickets are sold, how on-time and lost luggage is reported and how online travel agents interact with their customers.
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    Google maps adds Uber and more, airline passenger compensation, baggage fee income

Google maps adds Uber and more, airline passenger compensation, baggage fee income

This weekend we look at improvements to Google Maps, we learn about a new startup that hopes to get passengers their just compensation from airlines and we discover how much airlines are making from their baggage fees.

Most unjust airline fees? Fees for the flight not taken

The most irritating fees are the fees for the trip not taken. Fees beyond the nonrefundable ticket itself, which can at least partially, in some cases, be used for a future credit, less a penalty. Fees like preferred boarding, priority access and more.
By |August 13th, 2013|Today|8 Comments|

The real problem with airlines and checked luggage

A favorite joke of many of us in the travel industry goes something like this. A traveler goes to the airline check-in counter and tells the agent, "I'm going to Houston, but I want you to send one of my suitcases to Dallas and the other one to Washington, D.C." The agent shakes her had and says, "I'm sorry, we can't do that." The passenger says, "Why not, you did it last week?"
By |July 3rd, 2013|Today|9 Comments|

Coming anti-consumer “interline” baggage rules — worse than baggage fees

US Airways and Delta Air Lines are moving to eliminate transferring baggage from their flights to connection flights of other airlines. This will present consumers with a major hassle, especially for international flights.
By |November 8th, 2012|Today|14 Comments|

Concealing baggage fees after travelers purchase tickets

Being misleading and deceptive in order to get the sale, has been the province of unscrupulous companies and salesmen for centuries. The warning, "buyer beware," goes back millennia. However, continuing with that duplicity after the sale is beyond the pale.
By |October 11th, 2012|Today|13 Comments|

The widening gulf between first and worst on airlines

Airlines are going out of their way to separate their top customers from the rabble that fills the back of their planes. In the old days, first-class passengers got bigger seats, full meals, free drinks and early boarding. They still do. But, now with new perks the differences are staggering.
By |September 21st, 2012|Today|50 Comments|

5 major travel issues being debated in Washington, DC

It seems some days when flying that the airlines have forgotten the customer (unless you are paying full fare for business- or first-class). These days, airlines are run by the numbers — bottom-line numbers — instead of with excellence of customer service in mind.

What we’re reading: Outsmart baggage fees, Air India may terminate another 300 pilots, Las Vegas terminal adds glitz

Outsmart baggage fees with six tips, Air India may terminate another 300 pilots over an illegal strike, new Las Vegas terminal adds glitz to the runway

Are you ready for baggage fees to spike during Thanksgiving and Christmas?

When your airline surprises you with an increased baggage fee during your holiday flights, it will be a bitter holiday surprise. It is time that the Department of Transportation put their regulatory foot down and stop this unfair practice.