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When you’re traveling, a picture can be worth a thousand dollars

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps. Just ask Steve Wolf, who happens to be an expert on photographic evidence. When he recently rented a car in Denver, he instinctively started videotaping his rental from every […]


The travel industry cracks down on smokers

Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino Canyon in Tucson, Ariz., recently, she almost choked on her bill, which included a surprise $150 cleaning fee.


A damaging trend for rental-car companies?

Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. The car didn’t look the same and the photos were taken long after he had returned the automobile. Was he being charged for someone else’s damage to the car?


Is car rental insurance a scam?

Allen Friedman was surprised to see an extra $215 for insurance and $53 for “roadside assistance” added to his bill – charges Dollar insisted were legitimate because it said he had signed an agreement asking for the additional coverage.


Wow, those car rental tolls can really add up!

It cost me $27.10 in tolls and fees to make the round trip between the Orlando airport and my home in Winter Springs, Fla., in a rental car last month. If that sounds like a lot of money for a half-hour drive, it should.


Clear Airfares Act left sitting on the tarmac

If you’ve ever been hit with a surprise fee when you rented a car or booked an airline ticket and found yourself saying, “There ought to be a law,” I have some good news for you: There is. Or at least, there could be.