The domestic airline industry as a whole is in the process of re-imagining its business model, moving away from one in which the price of a ticket covers the basic cost of air transportation to one in which optional fees account for much of its profits.
Maybe that airlines do have a heart. JetBlue and Delta are allowing passengers to rebook flights to and from cities that are affected by the winter storm without a fee.
One day airline profits are up and on the next, bankruptcy looms for most airlines. For airline employees, change is really the only constant factor we can count on. James Wysong offers his predictions for the summer of 2008.