After loyalty program changes, airlines brace for Million Miler march

If you don't like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He's a United Airlines "Million Miler" who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.

Flying coach — if you were a dreamer, what changes would you make?

Flying coach leave a lot to be desired. If you could impact changes in the rear of the cabin, what advice would you give airline executives?
By |January 13th, 2009|Today|17 Comments|