Can fully automated self-serve passenger check-in systems make travel easier?

This month, Canada’s Halifax Stanfield International Airport became the first airport in North America to offer a complete self-serve check-in system for all air travelers. With the new system, all passengers can check in, select seats, print their boarding passes and luggage tags, and check in their luggage without airline assistance or intervention via an […]

Cruise ship muster drills need improvement

In the last year, Cruise Lines International Association member ships have instituted substantial changes in their muster drill procedures, which have significantly improved passenger safety. Now that they have accomplished those changes it’s time to maximize muster drill effectiveness to improve cruise ship safety even more.

Blocked from checking in – but charged anyway

Gabriel Medina can’t reach his hotel in New Orleans because there’s a police barricade in front of it. A manager promises to “help” him cancel the reservation, but three days later, his credit card is charged $113. Now his credit card has sided with the hotel. Is there anything else he can do?