Codeshares — good for the airlines, not so good for consumers?

Airlines love code-shares. They allow carriers to market and sell and advertise flights to destinations to which they don't actually fly. From a consumer point of view, there aren't many benefits. But airlines are more likely to help out with a delay or missed connection if all flights are on one ticket. On the other hand, a codeshare flight can lull passengers into a false sense of security and have real disadvantages.
By |July 30th, 2013|Today|8 Comments|

Most unrealistic minimum connection ever? 30 minutes at JFK between different terminals!

United Airlines with their code-share partner Swiss may have come up with the best minimum connecting time, or rather, worst, I've seen — a 30-minute connection to an international flight, with two different carriers, in two different terminals, at JFK Airport.
By |January 29th, 2013|Today|15 Comments|

Booked on Air France — but Delta canceled my ticket!

Whether or not you believe codeshares, airline alliances and joint ventures are necessary evils this days, they aren't going away, as airlines try both to try to market increased service and cut costs at the same time. When they work, fine; when they don't watch out.
By |July 13th, 2012|Today|13 Comments|

Record locators — what they are, and why you should care

The travel industry has a lot of jargon. While much of it is relatively useless except to people in the industry. many of these terms matter. One of those is “record locator.”

In short, a record locator is the confirmation code for a flight, with the actual airline flying that flight. Depending on how a booking is made, it may or may not be the confirmation number.

By |September 6th, 2011|Today|6 Comments|

Yet another problem with code-shares — baggage fees

Readers of this blog and, indeed, any frequent traveler, already know that airline code-shares are at best an inexact science from a customer-service point of view.
By |August 22nd, 2011|Today|10 Comments|

Why misleading ads hurt airlines in the long run

At this point, many consumers are so used to misleading travel advertisements that they are shocked when the price and information are actually correct. Unfortunately, that doesn't happen that often.
By |March 10th, 2011|Today|5 Comments|

BA + AA = another codeshare nightmare

Clearly, stuff happens, and flights get canceled; even when no code-shares are involved. But it is particularly frustrating when flights that are marketed as being on the same airline, clearly aren't.
By |November 3rd, 2010|Today|3 Comments|

Even for premium passengers — the best code-shares can still go bad

Janice Hough tells a story about a code-share flight between Lufthansa and United gone bad. This one for a member of United's top tier frequent flier program, flying first class. It happens to the front of the plane too.
By |October 6th, 2010|Today|8 Comments|

Continental/United — legally merged, in reality not so much

Janice Hough take a look at the current state of the Continental/United merger and finds that even though the legalities of the marriage are complete, the realities will take some time to sort out. But free food on Continental is going to be history next week. It will be the first merger change passengers will see. An omen for the future?
By |October 4th, 2010|Today|5 Comments|

7 regional jet sins against passengers. (But they mean profits for the airlines.)

Not so long ago, most major routes flown by U.S carriers were on what travelers often refer to as “regular jets.”

Now, fliers heading to places like Champaign, Illinois, Santa Barbara, California, and Fayetteville, Arkansas, for examples, were used to changing planes somewhere and boarding a small turbo prop or regional jet.

Increasingly, as airlines look to cut costs, regional jets are proliferating even on routes between major cities. They are cheaper to operate in terms of fuel and staff, they allow carriers to serve more cities and display those cities as part of their network.

By |August 20th, 2010|Today|18 Comments|