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The death of a customer doesn’t guarantee survivors a refund

Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died. Eckert, a business analyst from Los Angeles, asked her cruise line, […]


How cruise lines are quietly draining away your rights

The cruise industry is at it again. Earlier this year, the United States Coast Guard quietly issued proposed new regulations for the Cruise Vessel Security and Safety Act of 2010 — nearly five years after the bill was signed into law. A careful reading of those proposed rules suggests many of the rights and requirements […]


Are cruise lines doing enough to protect their passengers?

Pat Busovicki’s Eastern Caribbean cruise on the Carnival Dream almost ended in a nightmare. One afternoon, after plummeting down its Twister water slide, she says, she found herself trapped in a dangerous undertow. “I couldn’t get out,” remembers the retired librarian from Westlake, Ohio. She says that crew members didn’t assist her, and only after […]


A missing vacation refund mystery — and a troubling resolution

  If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko. The veteran cruiser had booked an air-inclusive cruise to the Western Caribbean on the Holland America Line for himself, his wife, their daughter and son-in-law to celebrate the Hankos’ […]