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Newsletter – March 29, 2015

Thank you for reading Consumer Traveler/Travelers United weekly newsletter. You can subscribe to our daily email newsletter here.

A week in

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    What we’re reading: FF miles for weird rewards, teaching driverless cars, airline service matters

What we’re reading: FF miles for weird rewards, teaching driverless cars, airline service matters

Wild and whacky frequent flier rewards, driverless cars that match the personalities of their owners and airilne customer service as a key to loyalty.
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    What we’re watching: Bastard Airlines, National Park love, 22-mile walkable Atlanta corridor

What we’re watching: Bastard Airlines, National Park love, 22-mile walkable Atlanta corridor

Here is an oldie but goodie about airline service from Saturday Night Live. National Park Service focuses on love in the wilderness. And, Atlanta moves forward with a 22-mile pedestrian-friendly corridor to link 45 neighborhoods.

Newsletter – January 11, 2015

Thank you for reading Consumer Traveler/Travelers United weekly newsletter. You can subscribe to our daily email newsletter here.

A week in

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    What can a Benedictine monk teach United Airlines about customer service? A lot

What can a Benedictine monk teach United Airlines about customer service? A lot

United Airlines is no stranger to bad customer service, but their stranding of a Benedictine monk in Malawi and the struggle that followed to fly him back to New Mexico provoked a thoughtful response from the order.

Do frequent flier miles trump customer service?

Forgive me. Though there have been sales on JetBlue and Virgin America, I booked on US Airways and American Airlines in pursuit of elite status.
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    Sunday musings: Apple watch is new hotel room key, Low airline expectations, JetBlue corporate ideal

Sunday musings: Apple watch is new hotel room key, Low airline expectations, JetBlue corporate ideal

The Apple watch may change hotel check-in. Our customer service expectations may be too low for our own good. And, JetBlue sticks to good service today for future profits.

Passengers cry, “Stop kicking sand in our faces!”

As long as airline consumers don't band together in order to offset the airlines' lobbying power in Washington, airlines will keep kicking sand in our faces.

Let’s unite and stop airlines from treating us like cargo

As long as airline consumers don't band together in order to offset the airlines' lobbying power in Washington, airlines will keep kicking sand in our faces.
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    Sunday musings: Hotel satisfaction rises, luggage tactics, airline profits up and service down

Sunday musings: Hotel satisfaction rises, luggage tactics, airline profits up and service down

J.D. Power Reports: Hotel satisfaction reaches record high

Even with hotel fees rising and room rates increasing, it seems that