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    Virgin America flies to paradise, not chump change, no union for Delta FAs

Virgin America flies to paradise, not chump change, no union for Delta FAs

Virgin America has your tickets to paradise: New flights to Hawai’i now on sale

The next time you want to

Newsletter – March 29, 2015

Thank you for reading Consumer Traveler/Travelers United weekly newsletter. You can subscribe to our daily email newsletter here.

A week in

Delta Air Lines — going the extra anti-consumer mile

Whenever a passenger pays Delta Air Lines to fly, they are putting money in the corporate pockets of an

By |March 26th, 2015|Travel policy|0 Comments|
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    Delta’s deceptive, limited, misleading and gutted baggage non-guarantee

Delta’s deceptive, limited, misleading and gutted baggage non-guarantee

Here is a textbook example of how not to show an airline is focused on basic customer service. The airline heralds its program with restrictions that gut its guarantee.
By |February 24th, 2015|Commentary|6 Comments|

Newsletter – February 8, 2015

Top stories this week: Delta does its consumer wrong, turbulence, baggage transfers, stopovers, consolidations with online travel agencies and more.
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    Delta to use 717s as shuttles in West, new FAA security rules, the new JFK pet terminal

Delta to use 717s as shuttles in West, new FAA security rules, the new JFK pet terminal

Delta to fly 717s as a shuttle aircraft out of LAX and SLC. New security rules after FAA inspector arrest. The new JFK terminal you won't see is for pets.
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    World’s worst overnight airports, Delta retiring its 747s, Nevada suspends Uber

World’s worst overnight airports, Delta retiring its 747s, Nevada suspends Uber

World's worst airports for spending the night based on comfort, cleanliness and customer service, Delta retiring its 747s, Nevada suspends Uber ridesharing,
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    Delta’s new in-flight entertainment, Virgin America IPO, FAA wants lower buildings

Delta’s new in-flight entertainment, Virgin America IPO, FAA wants lower buildings

Delta's in-flight entertainment options expand, Virgin America readies for its IPO, FAA wants lower buildings near airports
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    Why I love Delta’s new loyalty program – and why you’ll probably hate it

Why I love Delta’s new loyalty program – and why you’ll probably hate it

For the first time in decades, the cold reality of the SkyMiles program will send many of us into mileage-collecting rehab, where we can be weaned from our frequent flier addiction and finally make a more informed and rational booking decision.

What we’re reading: Delta to change FF mile accrual, US open to privatizing ATC, Sixt rent-a-car in Vegas

Delta to switch method for point accrual, US open to privatizing ATC, Sixt rent-a-car opens in Vegas
By |February 27th, 2014|Today|1 Comment|