Mario at Universal park, Delta-Air France-KLM-Alitalia tie-up, rewarding FAs

Nintendo characters, games coming to Universal parks Soon you’ll be able to ride in a life-size Mario Kart at Universal Studios. Nintendo and Universal Parks & Resorts are working to create new attractions featuring Nintendo games and characters, the two companies announced Thursday. That could bring characters such as Mario, Link and Donkey Kong to […]

Geopolitical changes and Open Skies agreements

Anyone who has been walking around Washington, DC, recently can be certain that the Arab Emirates are ready to destroy the American workforce by subsidizing their own airlines. Nationals Park feeds baseball crowds with ad after ad of unfair competition. Metro riders stride past poster after poster about unfair competition. The most amazing thing about […]

Virgin America flies to paradise, not chump change, no union for Delta FAs

Virgin America has your tickets to paradise: New flights to Hawai’i now on sale The next time you want to fly to the Aloha State, there’s another airline you can choose from. Virgin America, the airline known for reinventing domestic travel, today announces it will start flying from San Francisco to Honolulu, Oahu, from November […]

Newsletter – March 29, 2015

Thank you for reading Consumer Traveler/Travelers United weekly newsletter. You can subscribe to our daily email newsletter here. A week in review: Airlines charging more for kids, Leocha on CNBC, Delta going the extra anti-consumer mile, United-Lufthansa nightmare, Big 3 airlines vs Gulf carriers As usual, the airlines are getting a lot of attention. Unfortunately, that usually […]

Delta Air Lines — going the extra anti-consumer mile

Whenever a passenger pays Delta Air Lines to fly, they are putting money in the corporate pockets of an airline that seeks to deceive, confuse and mislead its customers. Let me count its evil ways. Refuses to disclose extra fees. Consumers don’t know the full price of travel. Delta is not alone in this category. They are […]

Delta’s deceptive, limited, misleading and gutted baggage non-guarantee

Delta Air Lines has released its “Bags On Time” initiative. This is a textbook example of how not to show an airline is focused on basic customer service. The airline heralds its program with this uninspiring introduction. And, later adds more restrictions. We’re committed to providing you with reliable and on-time baggage service every time […]

Newsletter – February 8, 2015

Thank you for reading Consumer Traveler/Travelers United weekly newsletter. You can subscribe to our daily email newsletter here. A week in review: Delta Airlines’ anti-consumer behavior, UA and AA’s latest service cuts, Fun with stopovers, and more Delta Air Lines has made lots of recent headlines – and not for good reasons. Our article about their […]

World’s worst overnight airports, Delta retiring its 747s, Nevada suspends Uber

World’s worst airport for spending the night in 2014 is… Readers of The Guide to Sleeping in Airports were asked to rank airports based on comfort, conveniences, cleanliness and customer service. The world’s worst airport is Pakistan’s Islamabad Benazir Bhutto International. Is Islamabad’s Benazir Bhutto International really so bad? Airport officials didn’t reply to CNN’s […]