Quantcast

Newsletter – March 29, 2015

A week in review: Airlines and kids, Leocha on CNBC, Delta goes the extra anti-consumer mile, United-Lufthansa nightmare, Big 3 airlines vs Gulf carriers and more.

Delta Air Lines — going the extra anti-consumer mile

This airline is at the forefront of anti-consumer behavior. It is focused on limiting airline competition, transparency and consumer price comparison.
  • delta-bags-guarantee_BS
    Permalink Gallery

    Delta’s deceptive, limited, misleading and gutted baggage non-guarantee

Delta’s deceptive, limited, misleading and gutted baggage non-guarantee

Here is a textbook example of how not to show an airline is focused on basic customer service. The airline heralds its program with restrictions that gut its guarantee.
By |February 24th, 2015|Commentary|6 Comments|

Newsletter – February 8, 2015

Top stories this week: Delta does its consumer wrong, turbulence, baggage transfers, stopovers, consolidations with online travel agencies and more.
  • delta717
    Permalink Gallery

    Delta to use 717s as shuttles in West, new FAA security rules, the new JFK pet terminal

Delta to use 717s as shuttles in West, new FAA security rules, the new JFK pet terminal

Delta to fly 717s as a shuttle aircraft out of LAX and SLC. New security rules after FAA inspector arrest. The new JFK terminal you won't see is for pets.
  • sleepinginairports.net
    Permalink sleepinginairports.netGallery

    World’s worst overnight airports, Delta retiring its 747s, Nevada suspends Uber

World’s worst overnight airports, Delta retiring its 747s, Nevada suspends Uber

World's worst airports for spending the night based on comfort, cleanliness and customer service, Delta retiring its 747s, Nevada suspends Uber ridesharing,
  • delta767
    Permalink Gallery

    Delta’s new in-flight entertainment, Virgin America IPO, FAA wants lower buildings

Delta’s new in-flight entertainment, Virgin America IPO, FAA wants lower buildings

Delta's in-flight entertainment options expand, Virgin America readies for its IPO, FAA wants lower buildings near airports
  • shutterstock_82547614
    Permalink Gallery

    Why I love Delta’s new loyalty program – and why you’ll probably hate it

Why I love Delta’s new loyalty program – and why you’ll probably hate it

For the first time in decades, the cold reality of the SkyMiles program will send many of us into mileage-collecting rehab, where we can be weaned from our frequent flier addiction and finally make a more informed and rational booking decision.

What we’re reading: Delta to change FF mile accrual, US open to privatizing ATC, Sixt rent-a-car in Vegas

Delta to switch method for point accrual, US open to privatizing ATC, Sixt rent-a-car opens in Vegas
By |February 27th, 2014|Today|1 Comment|

What we’re reading: AA/US aligns flier benefits, DC-9’s final scheduled flight, frequent flier mileage runs

AA/US aligns customer benefits, DC-9 completes final scheduled flight, frequent fliers do mileage runs for status