Do we really want DOT making cell rules for airlines?

Is the uproar against using cell phones on plane a knee-jerk reaction? Using cell phones would be far more expensive and controllable than cell phone use in normal life. Should a cell phone rule be nationwide and for all flights? And, implemented by the government?
By |October 24th, 2014|Surveys|2 Comments|
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    Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

A Travelers United poll in response to requests from DOT, more than 2,600 consumers dramatically responded loud and clear, "Tell us how much it costs!"

DOT—Don’t keep stalling competition across the Atlantic

Isn’t it about time that some low cost airlines start flying between the US and Europe with a significant network of flights?

When airlines misrepresent the truth to you and Congress

An airline pricing bill, passed out of the House committee, is based on two major prevarications. Here's the scoop and a petition already with 35,000 names that will help consumers fight back.

House Commitee moves for new airfare law with no hearings, excluding consumers from process

A previous post noted that the Chairman of the House Transportation and Infrastructure Committee had introduced the Transparent Airfares Act of 2014. This is a reprint of our earlier story about this misguided bill designed to make airfares more confusing. The committee just announced yesterday afternoon that it would bring this bill to “mark-up” tomorrow, April 9th, with no hearing and no opportunity for consumers, travel agents, the travel industry, central reservation systems and others to make any comments about the substance of the bill.

This proposed bill takes out truth in advertising and allows airlines free reign to create confusion in advertising. Why can’t the aviation industry simply tell the truth about their pricing instead of playing games?

Airlines still fighting full fare advertising. New legislation moves consumer rights backwards

Yesterday, a group of Representatives introduced the Transparent Airfares Act of 2014. This bill is a major step backwards for consumers and the sponsors of this bill, from both sides of the aisle, have simply not thought through what they are proposing. And, the airline lobbyists, intent on finding ways to make airline pricing more obscure, are flogging a dead horse that has been killed at least three times over the past three years.

Last gasp against American Airlines/US Airways merger

Today is the final filing day for those in opposition to the American Airlines/US Airways (AA/US) merger. The merger rules and regulations allow objectors to the settlement to file comments that must be addressed by the Department of Justice (DOJ) prior to the final approval of the merger. A collection of consumer groups, including the Consumer Travel Alliance, will be making such filings today.
By |February 7th, 2014|Today|1 Comment|

What we’re reading: AA fined $60,000 for lying, Asiana captain worried about visual landing, airlines expect hike in demand by 2017

American fined $60,000 for lying to consumers about fees, Asiana captain worried about visual landing, airlines expect hike in demand by 2017

It’s time the administration publish Enhancing Consumer Protections III rulemaking

For the past 880 days consumers have been participating in a rulemaking to require airlines to disclose ancillary fees in channels where they sell their base fares so that complete air transportation prices can be easily compared across airlines. After all this time, the highly anticipated rulemaking from the U.S. DOT still has not been published. Millions of consumers are being harmed as the government procrastinates.
By |September 6th, 2013|Today|1 Comment|

Are lax rules slowing down airline ticket refunds?

Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets on Virgin Atlantic Airways. A few days before their trip, Kathleen broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months. An airline representative promised her a full refund. Virgin, which had extracted the five grand from her credit card in just a few seconds, balked at returning the money.