Master of the Sky, If airlines worked like health care,

When I heard Thenardier, the pub owner in Les Miserables, sing Master of the House, I couldn’t help thinking that he was an airline executive skiing about fleecing his passengers. Shortly afterwards, a friend sent me a vintage video entitled, “If Airlines Worked Like Health Care.” They both evoke an all-too-real image of today’s airlines.

A booking fee for AA flights? It could happen

American Airlines has been in the travel news a great deal recently, not so much for anything going on with their planes, but with how they want their flights booked. Now they are threatening travel agents with a $5.50 segment fee for flights not booked on their system. Another stealth fee for consumers may be coming from AA through travel agents to consumers.

Future of low cost travel distribution at stake

Business Travel Coalition (BTC) today commented on the latest development in the battle for the future of low-cost, consumer-centered travel distribution as global distribution system services provider Sabre took steps to protect the interests of an independent travel distribution system from American Airlines’ (AA) attempt to impose a new model that heaps huge new costs […]

AA’s direct connect gambit and why it matters to consumers

According to AA, they want travel agents to allow the airline to better serve the traveling public. Hold onto your wallets and don’t fall for this AA scam. It may be a battle between inside-the-airline-world corporations at the moment, but it will have dire consequences for consumers if AA is permitted to evade competitive pricing in the name of personalization.