AA CEO misleads his passengers on transparent airfares

Mr. Parker is using his magazine to mislead the public when he could use the same publication to inform his passengers of the dangers of increasing fees and taxes.

DOT—Don’t keep stalling competition across the Atlantic

Isn’t it about time that some low cost airlines start flying between the US and Europe with a significant network of flights?
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    Nickel and diming — a path to consumer discontent and DOT assistance

Nickel and diming — a path to consumer discontent and DOT assistance

The airlines should strongly support the most recent DOT NPRM that calls for more ancillary fee transparency. These proposed DOT rules will improve customer service rankings and ultimately make the skies friendlier for the free market and for the flying public.

When airlines misrepresent the truth to you and Congress

An airline pricing bill, passed out of the House committee, is based on two major prevarications. Here's the scoop and a petition already with 35,000 names that will help consumers fight back.

House Commitee moves for new airfare law with no hearings, excluding consumers from process

A previous post noted that the Chairman of the House Transportation and Infrastructure Committee had introduced the Transparent Airfares Act of 2014. This is a reprint of our earlier story about this misguided bill designed to make airfares more confusing. The committee just announced yesterday afternoon that it would bring this bill to “mark-up” tomorrow, April 9th, with no hearing and no opportunity for consumers, travel agents, the travel industry, central reservation systems and others to make any comments about the substance of the bill.

This proposed bill takes out truth in advertising and allows airlines free reign to create confusion in advertising. Why can’t the aviation industry simply tell the truth about their pricing instead of playing games?

Airlines still fighting full fare advertising. New legislation moves consumer rights backwards

Yesterday, a group of Representatives introduced the Transparent Airfares Act of 2014. This bill is a major step backwards for consumers and the sponsors of this bill, from both sides of the aisle, have simply not thought through what they are proposing. And, the airline lobbyists, intent on finding ways to make airline pricing more obscure, are flogging a dead horse that has been killed at least three times over the past three years.

Last gasp against American Airlines/US Airways merger

Today is the final filing day for those in opposition to the American Airlines/US Airways (AA/US) merger. The merger rules and regulations allow objectors to the settlement to file comments that must be addressed by the Department of Justice (DOJ) prior to the final approval of the merger. A collection of consumer groups, including the Consumer Travel Alliance, will be making such filings today.
By |February 7th, 2014|Today|0 Comments|

Why a consumer voice is important in travel industry dealings — transparency, comparison shopping, privacy

Today two organizations that most consumers barely know, the International Air Transport Association (IATA) and Open Allies for Airfare Transparency, are sitting down in Miami to discuss the future of travel distribution. In consumer-speak, they are discussing setting new technical standards that will ultimately determine how travelers will be able to purchase airline tickets, extra fees, hotels, rental cars, cruises and packaged tours.
By |January 24th, 2014|Today|0 Comments|

American Airlines caught lying to passengers, repeatedly — DOT fine paltry

The Department of Transportation (DOT) after investigating a consumers formal complaint that American Airlines (AA) was lying to consumers by stating that fuel surcharges were "taxes." After admitting that their representatives has lied, and promising to retrain their agents, AA was fined $60,000. It appear they are still misrepresenting as before.
By |December 19th, 2013|Today|0 Comments|

Call for U.S. DOT to act on travel privacy

Next Monday, 16 December 2013, the ACACP will meet to consider privacy protection actions to recommend to the Secretary of Transportation. Pursuant to the law which mandated the establishment of the ACACP, the Secretary must report to Congress on what the ACACP has recommended, and what, if any, action the Secretary has taken on those recommendations. So unlike many advisory bodies, the ACACP can set its own agenda and can not be completely ignored.
By |December 13th, 2013|Today|0 Comments|