I just returned from a trip to Madrid, Spain. I flew on American Airlines on a US Airways plane from DC to Charlotte and then on to Madrid. In my seat-back pocket I found a US Airways magazine. Opening it, I was immediately greeted with the smiling face of Doug Parker and his Perspective article, […]
Susan Jay regrets picking up the phone to make a call from Harrah’s Atlantic City. But she says she had no choice. Her cell phone wasn’t getting a clear signal.
From planes to hotels to rental cars, here are issues that have different facets. Is using a cell phone on flights heaven or hell? How much can hotels deduct from their room rates in their drive toward a la carte prices? When do you need rental-car collision damage waiver?
Over the past three years I have been working together with the Consumer Travel Alliance (CTA) to have airlines disclose ancillary fees so that consumers can compare the full cost of travel. Many have questioned why I have been like a dog on a pant leg about this issue. It is simply because consumers are being deceived by the airlines with unrealistic airfares.