Airlines never met a fee they didn’t like. And they also like maintenance-free passengers. My sense is that if carriers had their way they would ban children flying alone, period.
Hotel cancellation policies have long been a source of contention between travelers and the hotels. Yhis policy — if adopted chain-wide — are unlikely to help.
Don’t look now, but those reviled mandatory resort fees are on the rise — and in places you might not expect. Orlando is the surprise No. 1 destination for the surcharges, which can cover everything from the hotel gym to a Wi-Fi connection, according to ResortFeeChecker.com, a site that specializes in resort fee data. A […]
The North American airline industry collected an estimated $8.2 billion last year from fees for items such as checked baggage, premium seat assignments and early boarding privileges — a $700 million increase from 2013. But are they keeping more of your money than they should? Andrew Petrilla wondered about that after his travel companion fell […]
Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino Canyon in Tucson, Ariz., recently, she almost choked on her bill, which included a surprise $150 cleaning fee.
Matthew Gabel is mad. He recently paid $2,431 for two tickets from Oakland to London on Virgin Atlantic. It seemed like a good deal — until he tried to select his seats. “That’s when I learned of Virgin Atlantic’s new seat-selection policy — an additional 25 euros per seat — a total of 100 euros for […]
When Patrick LaPella says he made a “complete mess” of his hotel reservations in Covington, KY., you should take him at his word.
Tom Ungar and his wife spent $128 to fly from Venice, Italy, to Naples, which is a ridiculously low fare. But when their checked luggage tipped the scales at just over 20 kilos, their airline demanded an additional $152.
One dollar may not sound like a lot, but when American businesses in general — and travel companies in particular — build their entire ventures on fees like that, it is a big deal. (American raked in $266 million in ticket change fees and $255 million in baggage fees during the first half of 2013. It’s on track to collect more than $1 billion in fees for the year, with most of them coming in a few dollars at a time.)
The domestic airline industry as a whole is in the process of re-imagining its business model, moving away from one in which the price of a ticket covers the basic cost of air transportation to one in which optional fees account for much of its profits.