Is there a cure for the upselling epidemic?

Upselling — Airlines do it by quietly restricting the terms on their tickets. Cruise lines resort to good old-fashioned salesmanship. And the entire travel industry does it better, thanks to sophisticated software.

Dreaded fees come to vacation rentals

Rhonda Moret’s vacation rental in Park City, Utah, came with a few surprises. First, there was a $25 “check-in” fee when she arrived, which, though disclosed in the fine print of her contract, was unexpected. And then there was a mandatory $200 “cleaning” fee for her unit after she checked out. Neither was part of […]

Senate Commerce Committee staff reports airline fees need transparency and more

Since 2008, when American Airlines led the charge towards ancillary fees with the introduction of the first checked bag fees, consumer advocates have been working to get the airlines to fully disclose these growing fees at the same time that they disclose the airfares. Travelers United has been one of the leading consumer groups fighting […]

Tell AA and DOT you want a ticket and complete notice of airfare when you fly

Without a ticket, and the information contained on it, a traveler has no way of knowing which provisions of the tariff apply, and thus cannot enforce those terms against the airline. And the airline, of course, has no reason to tell the traveler about information on the ticket that might benefit the traveler in a dispute with the airline.