Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention of one Florida frequent traveler named Alan Grayson. But it just so happens that Grayson is a member of Congress. And as such, he can ask the U.S. Department of Transportation’s Office of Inspector General […]
If you needed any more proof that loyalty programs are a cancer on the economy, sabotaging our collective moral compasses and compelling us to spend money we don’t have, you might want to check out the latest Colloquy survey.
Recently there have been major changes in TSA’s Pre✓ program for air travelers. Ned Levi discusses TSA Pre✓ generally and highlights the changes in the program, as well has how to be eligible to use TSA Pre✓ security lines at TSA airport security checkpoints. Also discussed is the combination of TSA Pre✓ with Global Entry for international travelers.
AA/US aligns customer benefits, DC-9 completes final scheduled flight, frequent fliers do mileage runs for status
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.
Christine Ballentine is a loyal US Airways customer, and she’s been saving up her frequent-flier miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.
While airlines like to promote free tickets with their mileage programs, the award that many even semi-regular clients want is an upgrade. These are the very awards that are getting harder to get.
One of the most sought after benefits for frequent fliers is not free tickets, but the chance to escape the cattle car in the back, and sit up in business or first class with an upgrade.
When American Airlines stripped 43,000 miles from Peter DeForest’s frequent flier account because of “inactivity” it offered to return them if he signed up for one of its email offers.
It’s “Secure Flight.” And if you haven’t heard of it yet, you will. The question is just how much havoc this rule change wreaks while they fine tune it.