If your schedule changes, you pay. Why shouldn’t airlines do the same?

Airlines love to slap us with change fees when our schedules change. Although, as frequent travelers all know, especially this winter, airline schedules are an inexact science. Most airlines, if pushed, will refund tickets when their flights are sufficiently delayed; that refund policy is in and of itself an inexact science. As a client of […]

5 grinches of holiday flight boarding

Many people love to go somewhere over the holidays. Few love the travel process. Flights are full and lines are long. Plus, in the Northern Hemisphere, winter can play havoc with flight schedules. Lately, with all the hassles and issues, one of the worst parts of airline travel, to my mind, has become the boarding […]

United Airlines at EZE: Is this any way to run an airline and an airport?

Ned Levi tells his story of a United Airlines flight leaving Ministro Pistarini International Airport (EZE), in Buenos Aires, Argentina, for the US, and the trouble encountered at check-in, security, and gate rescreening. It’s a story of absurdity, surreal circumstances, crazy security, and airline officials gone mad.

More check-in kiosks equal not enough staff at airport?

Anyone who’s traveled much over the years has almost certainly been in the situation where weather has resulted in endless lines at the airport. If a widebody flight canceled for mechanical reasons can also easily result in backups at the gate. Lately, even when the problem is a single delay, or a relatively minor problem, the lines get just as endless in a hurry.