Cruise fees that should disappear, JAL/AA expand codeshare, mobile apps for hotels
Marriott's Gaylord Opryland was caught blocking WiFi hotspots to force guests on to their expensive network. Ned Levi asks if that should be allowed.
Sunday musings: Apple watch is new hotel room key, Low airline expectations, JetBlue corporate ideal
The Apple watch may change hotel check-in. Our customer service expectations may be too low for our own good. And, JetBlue sticks to good service today for future profits.
J.D. Power Reports: Hotel satisfaction reaches record high
Even with hotel fees rising and room rates increasing, it seems that
It doesn't take much consideration to realize that the security of your travel data is important, very important.
In my experience, smoke permeates every area in most every casino-hotel which permits any smoking in their casinos.
It is not easy being a disrupter, organized to share, when it comes to long-established, highly regulated businesses like hotels and taxis.
A recent survey on the costs of room service found that a club sandwich costs an average of $16. Mac and Cheese might cost upwards of $20 with a glass of milk coming in about the same? Strangely, even with the exorbitant prices, hotels are losing money on room service. And, New York's second largest hotel just discontinued room service. Why does it survive?
Sunday musings: Airline punctuality elusive, chance encounter with flight attendants, hotel security
We take a look at how incomplete delay data from the airlines doesn't tell the full story about schedules and problems with on-time arrivals and departures. Next, the travel editor for Conde Nast Traveler has a chance encounter with a group of United flight attendants and discovers some juicy information. Finally, hotel security is getting an upgrade with new abilities to monitor nooks and crannies of the hotels never before protected.