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    “Best price guarantee!” Does anyone care? Does anyone check?

“Best price guarantee!” Does anyone care? Does anyone check?

Are "best price guarantees" worth anything? They are only worth something if travelers check and claim their refunds.
By |September 16th, 2014|Getting there|6 Comments|

Overbooked at the inn? The blame game and what to do about it

A traveler arrived at her hotel only to learn that it is overbooked. When given another room at a "sister property," she declined and showed the hotel their confirmation message. She eventually got her room; and not a bad one at that. The this raises the question, "When should you fight over your booking?"
By |December 7th, 2012|Today|11 Comments|

Survey — Best taxis in the world

Hotels.com just completed a survey of taxis across the U.S. and internationally. The results are not a giant surprise, but the comments from those who participated can be insightful.
By |September 1st, 2011|Today|5 Comments|

What we’re reading: Lucky Friday the 13th, airport screeners to stick to weapons and explosives, American and Delta vie for JAL partnership

If you're looking to book a hotel, wait until Friday, November 13 because hotels.com is discounting a lot of their hotels.

“Neither Hotels.com nor Days Inn are willing to do anything but take our money”

Days Inn isn't having a good day. This morning I reported on Charles McGovern, the Days Inn guest who booked a room at the wrong Days Inn and ended up losing $220. I've just wrapped up another Days Inn case that involves the loss of almost the same amount of money.

Hotels.com’s Booker: Adding new fees “would be a tricky thing to pull off right now”

Scott Booker is the chief hotel expert and guest advocate for Hotels.com. I asked him about this summer's unprecedented crop of hotel bargains and how to take advantage of them in a recessionary economy, plus the outlook for new hotel fees.

Tank-of-gas-away hotels

With the price of gasoline at an all-time high and airfares on the rise, now is the perfect time for travelers to stay closer to home and rediscover their own backyards. Indeed, many vacationers are opting for a "staycation" this year, but rather than staying put, many will find that there are great vacations only a tank-of-gas away.