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Overbooked at the inn? The blame game and what to do about it

A traveler arrived at her hotel only to learn that it is overbooked. When given another room at a "sister property," she declined and showed the hotel their confirmation message. She eventually got her room; and not a bad one at that. The this raises the question, "When should you fight over your booking?"
By |December 7th, 2012|Today|11 Comments|

Survey — Best taxis in the world

Hotels.com just completed a survey of taxis across the U.S. and internationally. The results are not a giant surprise, but the comments from those who participated can be insightful.
By |September 1st, 2011|Today|5 Comments|

What we’re reading: Lucky Friday the 13th, airport screeners to stick to weapons and explosives, American and Delta vie for JAL partnership

If you're looking to book a hotel, wait until Friday, November 13 because hotels.com is discounting a lot of their hotels.

“Neither Hotels.com nor Days Inn are willing to do anything but take our money”

Days Inn isn't having a good day. This morning I reported on Charles McGovern, the Days Inn guest who booked a room at the wrong Days Inn and ended up losing $220. I've just wrapped up another Days Inn case that involves the loss of almost the same amount of money.

Hotels.com’s Booker: Adding new fees “would be a tricky thing to pull off right now”

Scott Booker is the chief hotel expert and guest advocate for Hotels.com. I asked him about this summer's unprecedented crop of hotel bargains and how to take advantage of them in a recessionary economy, plus the outlook for new hotel fees.

Tank-of-gas-away hotels

With the price of gasoline at an all-time high and airfares on the rise, now is the perfect time for travelers to stay closer to home and rediscover their own backyards. Indeed, many vacationers are opting for a "staycation" this year, but rather than staying put, many will find that there are great vacations only a tank-of-gas away.