Is Marriott’s Wi-Fi hotspot U-turn a hollow victory?

Marriott announced they will no longer block guests' personal Web hotspots but a close look at their release reveals this reprieve may be a short-lived.
By |January 19th, 2015|Getting there|2 Comments|
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    Sunday musings: Data tracking — food we eat, customer service, planes we fly

Sunday musings: Data tracking — food we eat, customer service, planes we fly

We take time to muse about big data. It has significant promises in the fields of promising merchandising and, perhaps, in customer service. But, big data has a problem with big physical objects, like a 250-ton airplane.

Will airlines need to install “Phone Booths of Silence?”

The FCC is considering lifting its ban on cellphone use for phone calls on airplanes inflight. Ned Levi explores the problem of cellphone use inflight, in part, by examining cellphone use on Amtrak, and proposes a possible solution which would allow airline passengers to make phone calls without disturbing fellow passengers.
By |November 25th, 2013|Columns|12 Comments|

Amtrak improvement at its New York Penn Station is essential

Train travel is an important mode of travel for many traveling the world, including in the US. Amtrak is the nation's largest rail system and carries more than 30 million passengers each year. Ned Levi discusses Amtrak and an important and essential change in their New York Penn Station boarding process which should be implemented immediately.
By |October 7th, 2013|Columns|13 Comments|

Is it time to bring wireless services to the US national parks?

The US National Park Service (NPS) is under growing pressure to provide WIFI and cellular services for park visitors, at least, in the developed areas of the national parks, roads, and trailheads. Ned Levi discusses the pros and cons of the NPS installing these services.
By |February 25th, 2013|Columns|21 Comments|

Keep a cell phone operating during a power outage while traveling

Over the last several years in the US, major power outages have occurred due to serious weather activity affecting residents and travelers alike. In many cases, cell phones became "life-lines" for travelers needing rescue and medical assistance during the power outages despite some cellular service interruption, but only if the traveler's cell phone had a charged battery. Ned Levi discusses methods you can use to keep you phone charged while traveling during a power outage.
By |December 17th, 2012|Columns|3 Comments|

What we’re reading: Passengers asked for jet fuel money, self-boarding gates, hotel gym facilities

Passengers asked for cash to refuel, self-boarding gates debut, more US hotels charging for gym facilities

Do luxury hotel Internet add-on fees make sense any longer?

J.D. Power and Associates released their 2012 North America Hotel Guest Satisfaction Index Study last month indicating hotel guest dissatisfaction with Internet access fees which continue to be encountered more at luxury hotels, than other hotels. Ned Levi discusses hotel Internet fees, and if they make sense any longer.
By |August 13th, 2012|Columns|7 Comments|

8 steps to prevent cyber-attack damage to traveler laptops

The Internet Crime Complaint Center has issued a warning about cyber attacks on traveler laptop computers connected to hotel guest Internet networks. Ned Levi discusses the problem and outlines 8 steps travelers can take to prevent damage from cyber attacks to their laptop computers connected to hotel and publicly accessible Internet networks.
By |May 21st, 2012|Columns|3 Comments|

What’s the future for US airline inflight entertainment?

Ned Levi has taken his crystal ball out from from storage and has looked at the future of airline inflight entertainment. With satellite based inflight Internet access and new online entertainment options becoming available for air travelers now, Ned believes the landscape of inflight entertainment will be changing to a more "personal" experience.
By |April 9th, 2012|Columns|7 Comments|