No more lost luggage? It’s not science fiction

Lost items are a top annoyance on the verge of being eliminated, according to technology experts. Tracking technology is changing the world of lost and found.

What to do if your hotel doesn’t exist

For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family "European-style luxury" - an offer that seemed too good to pass up.

Here are a few insider tips for finding what you lost this summer

Don't lose it this summer. At least not the way Jennifer and Pat Mangold did when they stayed in the Florida Keys last August.

Do you trust GPS directions?

We’d entrusted our route to the Google Maps app on my iPhone; it had never steered us wrong. The program assured me that yes, the winding road between Santa Maria and Interstate 5 was the fastest, most direct route to our destination. It even showed me the gas stations along the way: a Texaco, an Exxon and a Chevron. Wrong on all counts.

6 lessons learned from losing my iPhone

Recently, I lost my iPhone. I had it with me going through security at DCA and after boarding the plane, I discovered it was gone. The hair stood up on the back of my neck!

Oh my, I lost my ID. How am I going to get home?

A lost or stolen driver's license or passport can be a disaster for a traveler trying to fly home. Ned Levi has suggestions to successfully handle these serious ID problems with a little pre-trip preparation, and a lot of common sense.
By |April 26th, 2010|Columns|36 Comments|

Sky Harbor’s luggage scandal: Who’s to blame for a thousand stolen bags?

Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It's the only explanation.

Government to airlines: limiting lost-luggage compensation “a violation” of regulations

The Transportation Department has warned airlines against limiting compensation for passengers who purchase necessities because their baggage is lost or delayed.

Lost HHonors: “Life” member stripped of Hilton elite status

In 1991, Robert Annenberg paid $150 for life membership in Senior HHonors Gold VIP program. Last year, Hilton terminated his membership without warning. Is Annenberg's elite status gone?
By |September 25th, 2009|Today|6 Comments|

Princess loses passenger’s bag, charges her to return it

Should you have to pay the freight for a bag your cruise line loses? That's the question Winnie Salyer asked me after her Princess Cruise.