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Delta/Northwest/KLM: the lost reservations

When a client told Delta her flight numbers, the agent couldn’t find a reservation. So my client assumed we had messed up the JFK-AMS ticket, or charged it without following through on the ticketing. Needless to say, I heard from her.


Dear Secretary Napolitano,

In his letter to DHS Secretary Janet Napolitano, Ned asks for TSA to stop using the “politics of fear,” and instead “make-over” DHS/TSA, its rules, regulations and policies using the “politics of courage.” Ned suggests a number of steps Secretary Napolitano can use to transform DHS/TSA.


New draconian TSA rules do little to improve aviation safety

Ned has reviewed the new TSA rules, put into effect after Umar Farouk Abdulmutallab tried to set off an explosive device on Northwest Airlines Flight 253. Ned has concluded the rules do little to improve aviation safety, while causing passengers at best serious inconvenience, and for many real hardship.


One time you should never listen to the airlines

I am fully aware that some readers will say “whenever you go to the airport.” But there is one situation especially where ignoring what the airline tells you can save you a lot of time and stress — when a flight is canceled.