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Tell us how much it costs! Passenger poll shows frustration with airline fee disclosure

In a poll conducted by Travelers United in response to requests from the Department of Transportation (DOT) Notice of Proposed Rulemaking (NPRM) more than 2,600 consumers dramatically responded loud and clear, “Tell us how much it costs!” The poll was distributed to this blog; sent to be distributed to readers of other travel blogs like […]


Working on the most recent DOT rulemakings for consumers

Perhaps the most mysterious acronym in Washington is NPRM. It stands for Notice of Proposed Rulemaking. This is where the rubber meets the road in government. This is where the regulations are written to put laws into effect. It is through the rulemaking process that consumer groups prevailed and got tarmac delay rules created. It […]


Important survey for DOT (deadline extended)

Please click through to this survey that Travelers United is conducting in order to collect information requested by the Department of Transportation (DOT) for their work on an upcoming regulation. DOT has asked for consumer input for their consideration. Let’s let them hear it. This is already one of the most successful surveys conducted for […]


The “Simple” World of Airline Booking Pre-2008

I am in Montreal, presenting to the largest gathering of airline lawyers in the world. These are the top lawyers at the airlines and some of the top aviation lobbyists. As recently as the mid-1990s, before the use of the Internet to book air travel became widespread, consumers faced significant challenges in attempting to determine […]


Nickel and diming — a path to consumer discontent and DOT assistance

American Airlines President Scott Kirby, speaking at a recent research conference, defended “nickel-and-diming” by the airlines. Kirby said that charging extra for extra services is “the way many other businesses price, (yet) an airline charging ancillaries or extra for extra services gets characterized for nickel and diming … It’s inconsistent with how other industries get characterized.” […]


After more than 1,000 days, Passenger Protection 3 is released for comments

That headline may not mean much to travelers, but it is momentous and will eventually change the way airline tickets are sold, how on-time arrivals and lost luggage are reported and how online travel agents interact with their customers. I will follow up with specifics about this proposed rulemaking in the coming weeks. Plus, comments […]


Speak out now on the TSA’s full-body scanners

It’s been almost five years since the Transportation Security Administration quietly began installing its so-called Advanced Imaging Technology (AIT) — better known as full-body scanners — at airports nationwide. And now the government wants to know what you think of the machines.


NPRM, the most important acronym in Washington

NPRM — Notice of Proposed Rulemaking — is the most important part of American governance that the public has never heard of. In school we all have learned how bills are passed, how the House and Senate must both pass the bill and then the President must sign it before it becomes law. But we don’t learn about the next step — NPRM.


Airline travelers’ 12 gifts of 2012

From a passenger’s point of view, 2012 was on of the most momentous since deregulation. Airline consumers reached more milestones and the Department of Transportation (DOT) put into effect more passenger protections than in the history of the department. Here are a dozen changes for the good for airline consumers.


Coal for consumers this Christmas from airlines and regulators

This festive holiday season is starting off dismally for consumers. Between mergers that are stripping competition from the airways and delays at DOT that hurt transparency of airline ancillary fees, consumers are getting a dose of coal for Christmas.